Customer service is a key to success: Tim Horton’s coffee vs. McDonald’s coffee

As the author indicated in the My Canadian Blog, that he is more likely to drink McDonald’s coffee than Tim’s Horton’s, because McDonald has better service than Tim Hortons’. The author feels that the service in Tim Horton’s is abysmal, and the people work there are not friendly to the customers, and coincidentally they always made wrong orders, which extremely make the author dislikes Tim’s Horton. The service provides in Tim Horton’s is slow, and people are no patient and unfriendly as they are facing customers, somewhat I agree with it. I had the same experience before in the high school like the author had. There is a Tim Horton’s around our school, and many students go to there to get some drinks during the lunch time. Every time I went to there, I saw the employees provided terrible service to the students, they hurry to continue to do next orders. It does make Tim Horton’s lost lots of customers little by little. I believe customer service is a key to success, like Zappos, who powered by service, and it makes them successful to maintain the longer and healthy relationship with customers.