Zappo’s Strong Organizational Culture

What is organizational culture? I guess you could describe it as the personality or unwritten rules of a company. A strong organization culture is one where everyone shares the same values and similar behavior in the work place. Without a strong culture a company isn’t unified and problems may arrive concerning the different ways people handle situations. One example of a company that has a very pronounced organizational culture is Zappos.com. They pride themselves not only on their high quality customer service but the strong organizational culture within their company. Their CEO, Tony Hsieh, learned from experience what it was like to run a company that had little organizational culture and made it one of his main focuses for Zappo. Right after an employee is hired Hsieh offers them $2,000 to walk away from the company or stay. This shows that the people who decide to stay aren’t working for Zampo for the money alone but rather that they want to be apart of the company. Employees are also given flexible break times, free food, and the atmosphere around the office isn’t all about work. Zappos employees know how to have fun at work but they also bring in the revenue at the same time.

For a clip of Tony Hsieh explaining Zappo’s organizational culture visit:
https://www.youtube.com/watch?v=fkCAglHn6Es