Complaint Letter
1234 Cloudy Street
Raincouver, BC V3B 6M8
March 12, 2022
Star Vanity Company
1111 Snow Street,
Markham, ON P1S Q2O
Attention: Customer Care Department
Subject: Replacement for Broken Sink
The Hyatt 28 Bathroom Sink I purchased at Home Depot on Jan 31 and installed on Feb 28 had three cracks and broke yesterday. I am writing to request a replacement for my purchase.
When I first noticed the cracks on the day of installation, I thought they were part of the design pattern. However, after one day of use, the cracks began to spread and one of them chipped and broke. If unattended to, the cracks can lead to water leaks that flood my bathroom.
I spoke to a Home Depot sales representative who directed me to you and informed me that you could do a product replacement for manufacturing defects. I have enclosed a photo of the cracks, and my order number is 224330012.
My bathroom is small, and only the space-saving design of your Hyatt 28 fits with my bathroom layout.
Please let me know how I can return the broken sink for the replacement by Mar 15 as I need to tell my Strata about the progress of my renovations. You can call me at 604-111-1234 or email me at msa176@students.cs.ubc.ca.
Yours truly,
MinZhang Si
Enclosure: a photo of cracks
Bad News Letter
Star Vanity Company
1111 Snow Street,
Markham, ON P1S Q2O
March 14, 2022
Mr. MinZhang Si
1234 Cloudy Street
Raincouver, BC V3B 6M8
Dear Mr. Si:
Thank you for purchasing the Hyatt 28 Bathroom Sink and notifying us of the cracks. We work to guarantee high quality for all our products and understand your need to replace the Sink to avoid leaking.
We acknowledge product damages may sometimes occur. They might be broken during transportation and noticed after installation. Sometimes, there may also be small dents that result from loading, unloading, and package-handling. As detailed in our user manual, customizing products into existing home structures may add pressure to products that lead to cracks.
As a replacement, you can get the Star 20 Bathroom Sink. Like the Hyatt 28, this model is sturdy, durable, and made of top-grade engineered stone. It is also customizable and fits with most small-sized bathrooms, and it is the latest product on promotion that follows from the clearance sales for the Hyatt 28.
There is a difference of $200 between the Star 20 ($1,000) and the Hyatt 28 ($1,200). I have enclosed a $200 gift card for future purchase. You can use it on any products online or in store, or you can pass it to a friend.
For the damaged the Hyatt 28, you can return it to Home Depot at your convenience. Please confirm the address we can send the Star 20 Bathroom Sink to or if you would like to pick it up at Home Depot.
Your trust in our products is valuable to us, and we will have one Star 20 ready for you.
Sincerely,
Marissa Lada
Customer Service Manager
Enclosure: $200 gift card
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