WestJet Customer Service
22 Aerial Pl NE
Calgary, AB, T2E 3J1
March 7th 2022
1000 Pacific Street
Vancouver, BC, V6L 2X2
Dear Ms. Flach,
On behalf of WestJet, I sincerely apologize for the inconvenience caused by your flight delay. I appreciate you reaching out in search of a refund, and have put significant effort into finding a solution to the issue that your letter was regarding.
Unfortunately, WestJet is unable to offer refunds on account of weather-related issues. Although we appreciate the inconvenience that these delays put on you and your family, weather-related issues are out of WestJet’s control, and delays in this regard are put into place entirely for the safety of all passengers. As such, we do not take responsibility for weather-related inconveniences.
However, as we care for you as a loyal WestJet customer, I would like to offer you a discount on your next WestJet vacation. This discount is 10% up to a maximum of $200.00. Please reply to this email within 30 days if you are intersted in utilizing this personalized offer.
I hope that you can accept this letter as a notice of our appreciation for your loyalty with WestJet. I look forward to hearing from you in regards to booking a WestJet vacation with the aforementioned discount. Please let me know if you have any further questions or concerns,
Sincerely,
Elayna Xin
Customer Service Representative
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