WestJet Customer Service
22 Aerial Pl NE
Calgary, AB, T2E 3J1
March 9th 2022
Unit 90 158 171 street
Surrey BC V3Z 0X1
Dear Mrs. Bhamra,
I appreciate you reaching out to WestJet regarding your concerns with the most recent flight. Thank you for bringing the matter of delays caused by WestJet flights to my attention. First, on behalf of WestJet, I would like to apologize for the inconvenience caused by your flight delay. I have reviewed your complaint letter and I assure you we take all customer complaints very seriously.
Unfortunately, WestJet is unable to offer refunds on the account of flight delays caused by weather issues. We sincerely apologize for the stress added to your already stressful day due to the flight delays. Weather-related issues are out of WestJet’s control, and delays are put into place entirely for the safety of all passengers. As such, we are unable to take responsibility for weather-related inconveniences.
We understand you are a frequent flyer, and we care for you as a loyal WestJet customer. I would like to offer you a 25% discount on your next domestic WestJet flight. This discount is a maximum of up to a maximum of $150.00 and valid until Dec 2023.
I hope the above offer is sufficient to address your concerns. If you would like to utilize the discount, please reply to this email and I can forward you the discount code. Feel free to reach out if you have any further questions or concerns.
Sincerely,
Cecile Watson
WestJet Customer Service Manager
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