Letter#1: Complaint letter
345 Wilkes Creek Dr.
Port Moody, BC V3H 4Z7
March 12th, 2022
Mr. Canaan EE, Dean of Students
5920 Iona Dr.
Vancouver BC V6T 1J6
Dear Mr. EE, Dean of Students:
Subject: Complaint on the Student Meal Plan
Carey student residence has provided reliable care and is responsible for UBC student residents, but the recent kitchen experience has disappointed us. This year, the meals provided by Carey kitchen for students are highly repetitive, taste unpleasant and demonstrate a lack of nutrition planning. Therefore, I am writing to request a refund of my student meal plan, which I purchased at the beginning of the school year. am requesting a refund of CAD 300.00 per month for the student meal plan,
Some days, we were served cauliflower with a mushy, unpleasant texture like baby food. Besides that, we have been served plain mac n cheese without any vegetables at nearly every dinner for 2 weeks. Moreover, the meat is tasteless, stiff and dry.
As you know, a major reason that many students choose Carey Residence instead of UBC year-round residence is due to the meal plan. It promises saved time on preparing food and lower food expenses for students. However, due to my negative experiences with the food provided at Carey, I have been eating out for the entire semester, which costs me a significant amount of money on top of the amount I have already paid for the meal plan. Therefore, I would like to request a refund of CAD 300.00 per month (_2000_ in total for the past _7_ months) to reimburse my additional expenses due to the unacceptable food catering at Carey.
I would greatly appreciate it if you could offer me a refund.
Sincerely,
Christine Hsiao
Enclosed: 2021/2022 Carey Residence Fee (including meal plan) Receipt
email: lovepassionlife0618@gmail.com
Letter#2: Bad News Adjustment Letter
Canaan EE, Dean of student
5920 Iona Dr
Vancouver, BC V6T 1J6
March 12, 2022
Ms. Christine Hsiao
345 Wilkes Creek Dr.
Port Moody, BC V3H 4Z7
Dear Ms. Hsiao:
Thank you for taking the time to reach out to me regarding this matter. I am sorry to hear about your experience with the Carey student food plan service.
We understand that food is an integral part of the student experience at Carey Hall, and we are committed to upholding the highest standards with the food we provide. I will be sure to communicate your concerns to the provider for the student meal plan. We will investigate this matter and do everything possible to improve your experience of the student meal plans.
Unfortunately, we are not able to refund you as you requested since it is almost the end of the 2021/2022 winter session. However, I am able to apply a CAD 1000.00 deduction toward your 2022/2023 winter session resident meal plan account if you wish to continue your stay at Carey Residence. If you are not planning to extend your contract with Carey Residence, you are welcome to transfer the fee deduction to your friend toward their 2022/2023 winter session Carey resident meal plan.
I appreciate your understanding and patience regarding this matter.
Sincerely,
Canaan EE
Dean of Student, Carey Theological College
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