Dhara Bhatt
5178 Dunbar St
Vancouver, BC V6N 1V7
Mar 11, 2022
McMaster University
1280 Main St W
Hamilton, ON L8S 4LS
Attention: Campus Optical
Subject: Reimbursement for Eye Doctor Appointment
Dear Student Services Representative,
During my enrolment at McMaster University, my student fees included a Vision Plan that covered up to $50 of the cost of an eye exam. When I received my eye exam, I was charged the full cost. The optometrist specified instructions to visit the financial aid office to send my claim receipt, but this occurred during the first Covid-19 lock down. I was not able to promptly get in touch with the office at the time, and it slipped my mind later in the term. I am writing to request reimbursement post-enrolment.
The exam was performed at Campus Optical in March 2020 and totalled $90. I have enclosed the receipt below.
Though I am aware that my coverage was specified for the winter 2020 semester, the receipt is dated back to when I first paid for the services. I am a McMaster alumnus who has always appreciated the generosity and flexibility that McMaster’s student services have offered.
Please let me know what the next possible steps are for reimbursement.
Kind regards,
Dhara Bhatt
email: dharab@student.ubc.ca
Enclosed:
Campus Optical Health Care Receipt
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McMaster University
1280 Main St W
Hamilton, ON L8S 4LS
Mar 12, 2022
Dhara Bhatt
5178 Dunbar St
Vancouver, BC V6N 1V7
Subject: RE: Reimbursement for Eye Doctor Appointment
Dear Ms. Bhatt,
Thank you for reaching out about your eye appointment at Campus Optical. We are very sorry to hear that you were not appropriately reimbursed. You are correct that expenses up to $50 at Campus Optical are eligible for coverage under the student health plan.
Unfortunately, though we are sympathetic to the complications caused by Covid-19, our coverage plan works in accordance with the policies of Sun Life Assurance. All claims must be received no later than 90 days after the end of the policy year in which the claims were incurred or 90 days after the end of your coverage, whichever is sooner. As your claims were incurred beyond the 90 day threshold, we are regrettably no longer able to reimburse you for the cost.
If you are still interested in pursuing the claim or have further questions, you can contact Sun Life Assurance directly at 1-800-361-6212. Their availability is Monday – Friday, 8 a.m. – 8 p.m. ET.
We appreciate your understanding on this matter. It is always great to hear from McMaster alumni, and we wish you well in your future endeavours.
Yours truly,
Jane Doe
Student Services Rep, Campus Optical
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