Complaint

Last week I purchased Hill’s Science Diet Adult Perfect Weight Small Bites Dry Dog Food, Chicken Recipe, 15 lb Bag from Amazon. After 3 days of feeding the product to my dog, my dog started to have rashes and diarrhea. I would like to request a full refund for this product.

I understand that some dogs may not be compatible with the product but I believe that I should receive a full refund for this order as my dog had to be sent to the hospital and is not able to eat the product anymore. My Amazon account ID is JakeLovesDogs123 and my order number is 328010724. I also included a screenshot of other details of the order.

We are very sorry to hear that your dog was sent to the hospital. We take pride in keeping the company’s number one priority as health and wellbeing of your pets and are working continuously to improve both the quality of our product and experience for our customers using science and customer feedback. Thank you for bringing up this issue as we take customer reviews and feedback very seriously.

After thoughtful consideration of the situation, we are sorry to say we cannot offer you a full refund at this time, by our terms and conditions. However, we do understand your frustration and we are happy to provide you with a 50% discount for the next 3 purchases. The discount has been added to your Amazon account and is automatically applied to the next three products whenever you purchase our product.

We sincerely apologize to both you and your pet and we greatly appreciate the time and effort you have taken for this feedback. We will do our best to provide the best quality product and customer service. Please feel free to ask any questions or other concerns.