Two Business Letters: Complaint and Bad News
Letter #1 – Complaint Letter
Duffy Du
2200 Wesbrook Mall,
Vancouver, BC, CA, V6T 1C5
March 14, 2022
UberEats Customer Service
1455 Market St. 4th Fl
Trevose, PA, USA, 94103
Subject: Missing food item in UberEats Order
To Whom it May Concern,
I ordered two Khao Kraprow Khai Dow and one Tom Yun Koong from Si Lom Thai Bistro through the UberEats App on March 12 at 6:31pm. The order not only arrived an hour later than the initial estimated time of delivery, but also, I only received one Khao Kraprow Khai Dow and one Tom Yun Koong. The order was missing an item (Khao Kraprow Khai Dow), but I was still charged the full amount for the order. I have attached a photo of what I received, and I would like to kindly ask for a refund of the money ($27.95) for the missing item.
My account is under the name of Aaron Uhr and associated with my phone number +1 (647) 622-6689. It would be greatly appreciated if the refund can be applied directly to my credit card on file. I am a loyal customer of UberEats who orders at least three times a week. I have had great experiences with the deliveries so far, and I believe your company creates a great solution for a more convenient living in cities with great customer satisfaction rate. I hope you could take this into consideration when making a decision.
If there are any additional information I can provide, feel free to let me know and I will be happy to provide them. I look forward to your response!
Yours truly,
Duffy Du
Enclosure: Photo of Order
Letter #2 – Bad News Letter
UberEats Customer Service
1455 Market St. 4th Fl
Trevose, PA, USA, 94103
March 14, 2022
Duffy Du
2200 Wesbrook Mall,
Vancouver, BC, CA, V6T 1C5
Subject: Re: Missing food item in UberEATS Order
Dear loyal customer Ms. Du,
Thank you for choosing UberEATS and ordering with us. We have received your complaint for your recent order and acknowledge the unfortunate missing item from your photo. We are sorry to hear your negative experience and understand the inconvenience it may have caused you.
After an investigation, we regret to inform you that we are unable to process a refund to customers’ credit cards directly in these situations, as the mistake was made by the restaurant. However, I am happy to apply a credit of $27.95 to your UberEATS account that you can use on your future orders and provide you with five 30% off coupons. These have already been added to your account under the name of Aaron Uhr.
We cherish you as a loyal customer of our company, and we will strive to continue providing convenient services to our customers. Please feel free to contact us at any time if you have additional questions.
Sincerely,
Sherry Tan
UberEATS Customer Service Manager
Tel: +1 (800) 253-9377
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