#1: Complaint Letter
5959 Student Union Blvd.
Vancouver, BC V6T 1Z2
March 12, 2022
CIBC
PO Box 15, Station A,
Toronto, ON, M5W 1A2, Canada
Attention: Card Support Manager Manager
Dear Customer Service Manager:
I am writing this letter because my CIBC credit card is blocked. My credit card was denied, and I checked my credit balance in case of the denial was due to the lack of balance, there was enough the amount of balance for the amount I tried to pay.
I also checked the transaction history and the payment history before writing this letter, but there seems no problem. To make sure, I enclose the transaction history and payment history. You can check that I paid for all the statements due until this April, and I am sure all the transactions are made by myself, so there is no problem with illegal use by others. For these reasons, I believe it is okay to unblock my credit card.
As most of my expenses are made by the card, I hope this problem be solved soon. Please understand that this situation is very inconvenient for me.
Please let me know if you need any further information or if there are any certain reasons for the problem.
Thank you for your services and I look forward to your action.
Best regards,
Hansol Yang
Enclosure 1: Credit Card Transactions History
Enclosure 2: Credit Card Payment History
Email: hansol94@student.ubc.ca
#2: Bad News Letter
199 Bay Street, Commerce Court,
Toronto, ON, M5L 1A2, Canada
March 12, 2022
Ms. Hansol Yang
5959 Student Union Blvd.
Vancouver, BC V6T 1Z2
Dear Ms. Hansol Yang:
Thank you for using our credit card services.
Your credit card was blocked because illegal usage was detected. The system decided some of the transactions might not be made by you, and automatically blocked the card. I apologize for the inconvenience if all the transactions were made by you.
However, I am sorry to notice you that we need some more steps to unblock your credit card. According to our policy, we need to check your personal information and get confirmation on all the transactions regarding the blocking. These steps are necessary to make sure that you are the owner of the card and that all the transactions have no problem. I ask for your understanding of this process. For the process, please send your birth date and phone number to confirm. I also suggest calling our customer service or visiting any of our branches if you want faster processing. You can reach the customer service center by calling (800) 465-2422.
I apologize again for the inconvenience. Thank you for reaching out to our customer service, and please feel free to let me know if you need any other assistance.
Sincerely,
John Smith
Customer Service Manager
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