MEMORANDUM
To: Dr. Erika Paterson, ENGL 301 Instructor
From: Harvey Dhaliwal, ENGL 301 Student
Date: June 22, 2022
Subject: Summary of Formal Report Proposal for Improving Check-in Procedures at North Delta Recreation Centre
I would like to inform you that I have posted my formal report proposal on my team forum (Team Nicole) as requested. The contents of the proposal are summarized as follows:
- Introduction: The North Delta Recreation Centre requires visitors to wait in a centralized queue and wear plastic wristbands.
- Statement of Problems: The check-in lineup is inefficient, and plastic wristband usage is wasteful.
- Audience: Carmen Gonzalez, Director of Delta Parks, Recreation, and Culture.
- Proposed Solutions: Creation of an automated check-in station and elimination of wristbands in favour of computerized systems.
- Scope: User attitudes, impacts of current system, organizational limitations and processes, viable alternatives to wristbands and current queuing procedures.
- Methods: Facility user survey, interview/questionnaire with director, literature search, research of other facilities and their systems.
- My Qualifications: Lifetime Delta resident, frequent facility visitor, strong familiarity with user experience.
- Conclusion: I hope the suggestions can be adopted by the facility to improve organizational efficiency and user experience.
Thank you for taking note of my memorandum, I look forward to hearing your feedback on my proposal.
Enclosure: 301 Harvey Dhaliwal Report Proposal
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