Improving Check-in Procedures at North Delta Recreation Centre
I. INTRODUCTION
A. Background information on the North Delta Recreation Centre
B. Description of current check-in processes
C. Identification of current issues
D. Short description of study methods
E. Brief overview of main proposed solutions
II. BODY
A. Queuing system
1. details of current queueing system
a. single line up
2. problems with current system
a. inefficiencies
3. survey data on queueing systems
4. barriers to change
5. questionnaire data on queuing
B. Wristband use
1. details of current wristband system
a. universal use
2. problems with current system
a. environmental
b. user experience
3. survey data on wristband use
4. barriers to change
5. questionnaire data on wristbands
C. Suggestions
1. suggestion(s) to improve queueing procedures
a. feasibility
b. potential benefits (user and facility)
2. suggestion(s) for alternatives to wristband use
a. feasibility
b. potential benefits (user and facility)
III. CONCLUSION
A. Summary of issues
B. Summary of data
C. Summary of suggestions
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