Progress Report Memo – Harvey Dhaliwal

MEMORANDUM

To: Dr. Erika Paterson, ENGL 301 Instructor

From: Harvey Dhaliwal, ENGL 301 Student

Date: July 8, 2022

Subject: 301 Progress Report: Improving Check-in Procedures at North Delta Recreation Centre

 

Purpose

The purpose of the report is to analyze the current issues with the check-in procedures at North Delta Recreation Centre, and to provide suggestions for improving line-up systems and eliminating wristbands.

Audience

The report will be addressed to the Director of Delta Parks, Recreation and Culture Carmen Gonzalez.

Significance

The report and resulting recommendations will help the director identify methods of reducing the facility’s environmental footprint while improving customer satisfaction.

Data/Information Collection

• Primary Data Sources:
  • An online survey to determine facility users’ attitudes towards current operations and possible changes: https://ubc.ca1.qualtrics.com/jfe/form/SV_9S0Mn3p6iLrDxzg
  • An e-mail questionnaire to Carmen Gonzalez with the purpose gathering information on current procedures and previously attempted alternatives: Director Questionnaire
• Secondary Data Sources:
  • Research the environmental impacts of plastic wristband use
  • Explore alternatives to wristbands

Research Plan

• Utilize survey data to identify problems with current check-in system and wristband use
• Visualize the survey data using graphical illustrations (ex. bar charts)
• Outline main problems in detail, using survey results as support
• Conduct research and observe other facilities (ex. gyms) to find possible solutions
• Use the results of the Carmen Gonzalez e-mail questionnaire to choose solutions that are feasible and have not been previously attempted
• Outline one or more possible solutions to queuing procedures
• Outline one or more possible solutions to wristband use

Writing Schedule 

July 22 – Formal Report Draft

• Week of July 10
  • finalize survey and interview questions, distribute (survey period ends July 15)
  • send e-mail questionnaire to Carmen Gonzalez
  • preliminary research on wristband usage and alternative systems
  • fill in outline with more details
• Week of July 17
  • analyze primary data, compose bar graph of results
  • expand on preliminary research, use data to find appropriate solutions
  • write draft using detailed outline as a guide

July 27 – Peer Review of Formal Report Draft

• Week of July 24
  • complete peer-review of partner’s submission

August 2 – Formal Report

• Week of July 24 to August 2
  • self-edit draft in accordance with peer review feedback
  • refine illustrations
  • complete abstract, appendices, and final list of references

Enclosure: Director Questionnaire