600 Academy Way
Kelowna, BC V1V 0E8
July 18, 2022
Customer Service Department
ENGL 301 Coffee Company
2329 West Mall
Vancouver, BC V6T 1Z4
Subject: Delayed Order Delivery
The Steeped Coffee Packs sold by your company were recommended because of the excellent taste, ethically sourced coffee beans, and convenience when camping in remote locations. ENGL 301 Coffee Company has a reputation for quality coffee and excellent customer service, so I was disappointed with my recent order.
On June 18, 2022, I ordered two Steeped Coffee Packs from your company’s online store to give as a gift. The order was placed well in advance to allow enough time to add the coffee packs to a gift basket and ship it to the recipient.
As of July 18, I have not received the order despite paying for ten-day shipping. There is no longer enough time to send the coffee packs to the recipient as part of a gift basket.
Although your company is not in control of shipping, you are responsible for ensuring that online orders meet customer’s expectations and using a reputable shipping company. I am requesting a refund for the $55 order and the $10 shipping cost. Moreover, I insist that two orders of Steeped Coffee Packs are sent directly to the gift recipient at the enclosed address with expedited shipping.
I would appreciate having this issue resolved within the week.
Respectfully,
Samantha Krieg
Encl. 1 mailing address
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