Olivia Fournier RDH
1800 Something or Another Road,
Ottawa, Ontario K1L 5G7
July 18th, 2022
Mr. Lloyd Peaches, Customer support
Dental Supplies Inc.
110 – Main Street
Ottawa, Ontario K1J 5T6
Dear Mr. Peaches,
Greetings, I hope this letter finds you well on this beautiful summer weekend.
My name is Olivia Fournier, and I work for Family Dental in Centertown (ACCT # 12345). I am writing this letter to inform you of a missing shipment that we should have received 3 days ago from your company. We received an update after placing the order that is has been shipped, however we received no further communication. The order number we have on file is #665577 and should contain 50 GUM 525 deep clean toothbrushes imprinted with our offices’ name.
This is not the first time this incident has occurred, as last month we received order #28172 over 3 weeks late from the original delivery date. As a busy dental office, we need these crucial supplies to serve our patients better. These late deliveries make it impossible to plan important treatment, and we require attention to ensure that this does not happen again.
Due to the late delivery, we have needed to purchase toothbrushes from another dental supplier. We would appreciate a prompt full refund of order #665577 for our inconveniences experienced with your company. The refund can be put back on the credit card on file, at your earliest convenience.
Thank you for your response.
Best,
Olivia Fournier
Olivia Fournier, RDH
Encl. Order confirmation and receipt
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