The Kings Arms, 392 New Kings Rd, London, United Kingdom SW6 4RN
(020) 7649-2387 (Tel) mmurray@wadworthbrewery.com (Email)
17th July, 2022
Distribution Office
Brakes Bar and Restaurant Supplies
117-119 Old Brompton Road
London, United Kingdom SW7 3RN
Attention: Mr. James Smith
Dear Mr. Smith,
Your company has been supplying the Kings Arms with liquor and beer since our opening in 2015. For seven years you have perfectly fulfilled our orders and delivered to us promptly. We have always been able to rely on your service. However, your service last week has caused us a lot of upset and trouble.
On July 7th, we placed our usual weekly order (order number: 582936), which included a request for six bottles of Gray Monk Merlot (Product number: 376-746). Our order was delivered on time on Monday, July 11th. Everything arrived except the Gray Monk Merlot. Instead, we received six bottles of Echo Falls Rosé.
I have checked the order we placed on July 7th to ensure that we did not accidentally order the wrong item. However, our order does show that we requested six bottles of Gray Monk Merlot, not Echo Falls Rosé. Therefore, I believe the misunderstanding is on your end. We are fully stocked with Rosé. However, we desperately need Merlot as our supplies are running low and we have a major event next weekend. I am hoping that we can arrange for the missing Merlot to be delivered to us in exchange for the unneeded Rosé.
I hope we can fix this misunderstanding by early next week as I need the Merlot in time for next weekend.
Best wishes,
Matilda Murray
Bar Supervisor
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