Customer Support Services Telus Mobility Client Care 25 York Street, 25th Floor Toronto, Ontario M5J 2V5
July 25, 2022
Samantha Teeple
Loyal Customer
222 Calgary Way
Calgary, Alberta
S1A 2M3
Dear Ms. Teeple,
Thank you for being a loyal customer and part of the Telus family for over a decade. Our company aims for fantastic customer service and prioritizing our customer’s concerns.
We understand travelling is stressful and offer plans that make roaming accessible and affordable to our patrons. Last year we did offer a promotion for $9 roaming charges within the United States which was not locked in at the promo time.
We would happily offer you the current rate of $15/day roaming for a three-year fixed term as the $9 plan is being phased out. We wish to offer you the convenience of travel for our current low price for years to come.
Please let us know if this is an addition you would like to make to your account starting immediately and lasting for the three-year term, and it will only be charged when roaming is activated.
Sincerely,
Director Jim of Customer Services
Telus Mobility
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