July 18, 2022
Customer Support Services
Telus Mobility Client Care
25 York Street, 25th Floor
Toronto, Ontario M5J 2V5
Attention: Director, Customer Experience
Dear Director of Customer Experience,
Telus Mobility is a leader in the cellular world and standout in exceptional data range and connectivity in the most remote places. This is the reason I have been a client for 14 years and recommend Telus to my friends and family who frequently drop calls with other providers.
However, my last bill seems to have charged the new rate of United States roaming being $15/day versus the rate I locked in last year of $9/day. Over my two-week period in the United States, I was charged an excess of $84.00.
This extra charge has made me worry after my return from the United States and spend the time to revisit my initial contract with Telus. I would like the excess of $84.00 to be credited to my Telus mobility account to be used towards my next billing period.
I appreciate this matter being resolved swiftly for both of our convivence.
Regards,
Samantha Teeple
Customer of 14 years
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