3926 W 11th Ave
Vancouver, BC V6R 2L1
July 18, 2022
PhoneBox
658 Seymour St
Vancouver, BC V6B 3K4
Subject: Data overage fees
I have reviewed my invoice for June and noticed there was an extra charge of $30 under cellular data. Previously, I received a text that I had exceeded my data usage by 1.01 gigabytes.
I was aware that an overage fee existed, but I did not think I would get the notification once I past the limit. Moreover, the overage fee is $15 per gigabyte, meaning that I would have to pay an extra $15 even if I immediately stopped using any data after receiving the text.
I believe PhoneBox should have been responsible for notifying its customers before they reach their limit. As a student with no steady income, I specifically chose PhoneBox because it claimed to have the most affordable mobile plans. However, having to pay overage fees that are nearly the price of a monthly plan is quite hard for me to accept. I therefore request a waiver for my data overage fees for June.
As a customer who have always appreciated your services, I would appreciate that you would take the time to look into this matter.
Sincerely,
Jeemin Kim
(604-657-8734 Rogers)
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