658 Seymour St
Vancouver, BC V6B 3K4
July 18, 2022
Jeemin Kim
3926 W 11th Ave
Vancouver, BC V6R 2L1
Subject: RE: Data overage fees
Dear Valued Customer,
Thank you for contacting PhoneBox. I am sorry to hear that you have experienced such issues with last month’s billing.
We understand your request for a waiver regarding the data overage fees. Unfortunately, the terms and conditions from the agreement you have signed state that the customer is responsible for tracking their data usage. The easiest way to track your data usage is to go to your Settings and view your current data usage under Network & Internet.
However, many customers have experienced similar issues regarding data overage fees, so we are offering a data block option. This means that once you have reached your data limit, your data will be blocked until the next billing cycle. If you wish to request for a data block on your line, please contact us at our Customer Service Center.
Please feel free to contact us if you have any further concerns and we will be more than happy to assist you.
Best regards,
PhoneBox Customer Care
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