Mr. Lloyd Peaches
Dental Supplies Inc.
110 – Main Street
Ottawa, Ontario K1J 5T6
July 18th, 2022
Olivia Fournier
Family Dental
1800 Something or Another Road,
Ottawa, Ontario K1L 5G7
Dear Ms. Fournier,
I would personally like to thank you for your offices business over the years, your support throughout the pandemic has been appreciated.
I completely understand your frustration, and I apologize for the later than usual delivery dates recently. Unfortunately, due to the ongoing pandemic and transportation issues we have been faced with as a business, we are experiencing longer than usual delivery times for all orders leaving our warehouses. This information is stated on our order page for our customers convenience before checking out, as well as on the order receipt which was enclosed in your letter.
As this information was made available to you before ordering, we cannot be held liable for late deliveries at this time, and we are unable to credit your account for delivery delays. We apologize for the inconvenience as we all learn how to navigate the realities of the pandemic together.
Thank you again for your letter and your continued business.
Sincerely,
Lloyd Peaches
Lloyd Peaches, Customer Support
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