Robert Turner, Head of Customer Relations
Apple Inc.
One Apple Park Way
Cupertino, CA 95014
July 18, 2022
Danae Echeverria
2035 Turnberry Lane
Coquitlam, British Columbia V3E 3N2
Dear Ms. Echeverria,
Thank you for taking the time to contact Apple and explain the issues you have encountered with our customer service. We regret any inconvenience you have experienced and can assure you that retaining your status as a satisfied customer is a priority.
Apple offers a strict Refund Policy and since the order is yet to be completed, it is not possible to authorize a refund or exchange at this time. You will be able to request a refund as soon as you receive your MacBook Pro and the order status is fulfilled. The 30-day return policy is not in effect until you have received all of your products and the order is fully processed; and because the items you purchased are arriving separately, you will be able to refund or exchange the AirPods—even if it has been more than 30 days since you received them.
To refund or exchange, you can bring the AirPods and provide the same receipt as before to the Coquitlam Centre location after receiving the MacBook, where a staff member will be able to process your request and a refund will be initiated immediately.
If you need further assistance, please feel free to contact Apple Store Customer Service at 1-800-676-2775 or visit the nearest location for in-person Customer Service.
Sincerely,
Robert Turner
Head of Customer Relations
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