Letter #1 – Complaint Letter

Jessica Barlescu
12345 Main Street
Vancouver, BC V1V2H2

July 18th 2022

Aritzia CF Richmond Centre
6551 No.3 Rd
Richmond, BC V6Y2B6

Subject: Poor quality of Babaton Kahlo Robe

Dear Manager:

I purchased the Babaton Kahlo Robe from your store on July 15th, 2022. I tried it on briefly in your store as I was looking for a light jacket to wear for an event the next day. The material of the robe felt delicate yet sturdy and I enjoyed the flowy shape of the robe.

The next day I removed the tags and wore it out to an event. However, that evening I noticed an undone seam along the back of the robe after only wearing it for a very short period.

Although I already removed the tags and wore it out, I want to return the robe due to the poor quality and construction. I am requesting a full refund of the $170 I paid for the item. Enclosed are pictures of the undone seam and the original receipt.

Sincerely,

Jessica Barlescu

Enclosure No.1: Photo of Undone Seam
Enclosure No.2: Photo of Original Receipt

 

 

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