123 Star St.
Schomberg, ON L0G 1T0
July 18, 2022
Schomberg Dental
356 Main St.
Schomberg, ON L0G 1T0
Attention: Sonia Ritchie
Dear Ms. Ritchie:
Your business has a good reputation as a trustworthy dental office serving this community. For many years my family has happily used your services but recently a situation left us disappointed.
On July 4 my son came to the office to have a cavity filled that was found at his cleaning appointment. The treatment was completed without issue, but a few days later, July 7, the filling broke. We promptly contacted the office to schedule an appointment.
On July 11 we returned, and the filling was repaired. Afterwards, we were billed again for the work, claiming that it was not the same filling that was recently done.
My son insists that it is the same tooth he had just filled. Since the filling was only in place a few days with no other work in his mouth, we are sure that the newly filled tooth was the problem and should not have been charged a second time.
Responsibility for the error rests with your office. What is most bothersome is the bill of $400 for work that was under warranty. We insist that bill be reimbursed. Until this recent event your care has always been excellent. We hope it will be again.
We would appreciate having this matter resolved within two weeks.
Best,
Stephanie Smith
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