Charlie Don’t Surf
15011 Marine Drive
White Rock, BC V4B 1C3
July 18, 2022
Mr. Harbir Dhaliwal
843 Smith Street
Vancouver, BC V4C5J6
Dear Mr. Dhaliwal,
Thank you for contacting me regarding your unsatisfactory experience at Charlie Don’t Surf. On behalf of the entire team, I would like to sincerely apologize for this. We strive to deliver an outstanding customer experience, which I recognize you did not receive on your recent visit. I will personally share your feedback with the staff to ensure this does not happen again.
I understand your frustration with your dining experience and agree that you are entitled to compensation. Considering your dissatisfaction with the nachos specifically, we would like to offer you a refund for your appetizer totalling $21.45. Upon your approval, this amount will be refunded to your credit card immediately and should appear on your records within three to five business days.
We hope that you give us another chance to serve you at the high level we expect of our restaurant. If you have any further questions or comments, please send me an email at jappleseed@cds.ca or give me a call at 778-123-1234.
Sincerely,
John Appleseed
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