Ms. Sabrina Kelly, Store Manager
Basic Furniture Company Inc.
9423 Smith Avenue,
Surrey, British Columbia T1E 2V1
July 19th, 2022
Hanul Seo, Project Manager
123 Company Inc.
2831 Happy St,
Vancouver, British Columbia V7P 6S9
Dear Ms Hanul,
Thank you for your email. I hope you are enjoying your summer as well!
I sincerely apologize for the miscommunication on our end regarding the lack of response from our customer service department. Unfortunately, the customer service department is extremely short staffed, therefore response times are looking to be around 2-3 weeks.
I understand your frustrations and recognize that the lack of durability with our products would have caused an inconvenience to you and your company.
I have processed the full refund amount of $$10,310.92 for Order #SI128292 to the credit card on file.
If there is any other inquiry you have concerns about, please do not hesitate to reach out. I am more than happy to be of assistance.
Thank you for your patience,
Sabrina Kelly, Store Manager
Encl. Transaction record of the processed refund.
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