Formal Report Outline

Formal Report Outline for Implementing Express Lines at Tim Hortons that are located on UBC Vancouver Campus

I. INTRODUCTION

A. Background information about the current wait times at Tim Hortons

B. Description of the benefits of Implementing Express Lines

C. Purpose and intended audience

D. Brief descriptions of data sources

E. Scope of inquiry

II. DATA SECTION

A. Analysis of student surveys

1. The average order size of a customer
2. Their most ordered item
3. Average wait time of an order
4. How long they ca usually wait for an order

B.  Analysis of Tim Hortons stakeholders

1. Cost of implementing express lines
2. Pros and cons of express lines
3. Staff needed to run an express line

C.  Summary of secondary research

1. Benefits and disadvantages of express lines
2. Impact of wait times on customer satisfaction

III.  CONCLUSION

A. Summary of findings

B. Recommendations