Assignment 2.3 | Formal Report Outline

Formal Report Outline for Implementing Joining Online Waitlists and Viewing Waitlist Times Online at Cactus

I. INTRODUCTION

A. Background information about Cactus Club Cafe as a company

B. Overview of the current wait times situation

C. Purpose of this study and intended audience

D. Discuss and introduce the research methods and data

E. Scope of inquiry

II. DATA SECTION

A. Dissection of methods

1. 1. 1. Surveys of Cactus Club Cafe customers
      2. Surveys of Cactus Club Cafe’s current and former employees

B. Analysis of data

1. 1. 1. Results of surveys

C. Limitations

D. Proposed Solution and Feasibility

1. 1. 1. Introducing estimated online wait times
      2. Addition of joining an queue on the website
      3. Feasibility of redesigning the website

III. CONCLUSION

A. Summary of research results

B. Discussion of possible solutions from findings

C. Recommendations