This unit contained the most useful information for me by far.  I found the “You” attitude style of writing was both interesting and useful. It really demonstrated the usefulness of addressing letters that may be of demanding or requesting nature. Additionally, handling business complaints from the client’s perspective and the business’ perspective was a very valuable asset learned. It ensured the letters be of professional manner and not getting personal feelings mixed up in the letter from both parties’ perspectives.

The key takeaways I have learned from the formal report was finding credible data and correlations between the credible data and the surveyed data. By merging the two data sets, it was apparent what was really needed from the general population and the offerings provided by the public. The formal report also taught me that planning was essential. Through the previous unit’s assignments, the drafts and the outline, it allowed me to think and plan accordingly to what needed to be done, rather than to add things on the spot.

As I read through my peer’s formal report, I find that a clear layout and table of contents is crucial and not doing so will impact the readers’ experience with the report. I noticed some things that needed to be fixed but the draft was in overall good shape. This unit proved to be the most interesting and useful for me by yet.