This assignment aims to teach students how to write a letter of complaint regarding an error, rude service, or poor quality product that we purchased in response to this letter. Another is to write a letter of refusal that delivered the bad news about their concern to the reader.
Complaint letter
University of British Columbia
11131 No 1 Road
Richmond BC
V7E 1S6
July,11,2022
Nintendo of Canada, Ltd.
2925 Virtual Way Suite 150,
Vancouver, BC
V5M 4X5
Dear Sir or Madam:
I am writing this letter to bring to your attention that I am not satisfied with the quality of service provided at Nintendo Canada, Ltd. I am talking about customer service on June 30,2022 and would like to tell you that I am very upset about your staff’s performance. He was very unprofessional, and it was extremely hard to hear him because he was speaking very quietly. I had put my phone against my ear several times and still cannot hear him. I have asked him to please speak up several times, but he continued to speak in a whispering kind of tone. He then presented an attitude that I do appreciate at the end of the call. I also have requested a refund for one of the games because it does not work and it costs $79.
I am a new client of Nintendo, and I am very disappointed by the service. I expect a decent expectation from you for the service and hope you can resolve this issue. I look forward to hearing from you at your earliest convenience.
Best regards,
Peter Yang
Peter
Bad News Letter
Fusajiro Yamauchi
Nintendo of Canada, Ltd
2925 Virtual Way Suite 150,
Vancouver, BC V5M 4X5
July 16, 2022
Mr. Peter Yang
Vancouver, BC, V6T 1Z4
Dear Mr. Yang:
Thank you for the letter. Our first priority is your satisfaction, and we apologize if our service did not meet your expectations on July 3, 2022, regarding your Nintendo Switch membership. We are eager to help you find the best solution to resolve the problem as soon as possible.
Unfortunately, we cannot offer a refund for the game you purchased because you bought the game through our Nintendo e-shop and based on our company’s policy and as noted in the confirmation section, all discounted games through the Nintendo e-shop are final sale. Therefore, we are sorry but we cannot offer you a refund. Once again, thank you for contacting us and if have any more questions or concerns, feel free to call or email us.
Best regards,
Fusajiro Yamauchi
Fusajiro Yamauchi
CEO, Nintendo