This blog is commenting on Seth’s blog post called “and when it breaks down?” it is about\u00a0when company’s websites become outdated and not used; this fact\u00a0is inevitable.<\/p>\n
http:\/\/sethgodin.typepad.com\/seths_blog\/2016\/11\/and-when-it-breaks.html<\/a> This is Seth’s post.<\/p>\n I found this post very interesting and valuable. If you look back into what we have learned in Commerce 101 I feel that it really provides you with a strong connection on how a Rita McGrath’s concept on transient advantage works. If a\u00a0company does not constantly update and change their website the website will become not useful to customers and be tainted with bugs and many\u00a0errors: in-return leading to website failure. If I company manages to keep their Website upto date and well organized this could give the company a competitive advantage over their fellow competitors.<\/p>\n I also found Seth’s first\u00a0question and answer\u00a0very useful, it connected to class 19\u00a0about organizational culture and\u00a0human resource managers. If I customer experiences a problem with the website and there is a\u00a0way for the customer\u00a0to contact the company through means of an email or call center this could help to prevent website\u00a0failure. Depending on this company’s management\u00a0of human resources and their culture the consumer could choose to call or not to call. If\u00a0the company has a good atmosphere and a well run call centre the consumer would call the company to discuss the problem. If a company does not have a well run call centre or atmosphere then perhaps the consumer would\u00a0not call and the website would fail.<\/p>\n If a company\u00a0chooses to sunset an old website I believe they should first provide a\u00a0way\u00a0of telling consumers on the old website that they have created a new website to prevent a loss in consumers through the transition. If the transition is done without any warning to the customers\u00a0they have a potential to lose many of the customers who\u00a0where dependent\u00a0on there old website.<\/p>\n Over all I found this\u00a0blog post from Seth very useful for connecting\u00a0business problems in the real world to\u00a0what we have been provided\u00a0and learned in the\u00a0Commerce 101.<\/p>\n Word count: 370<\/p>\n Sources<\/strong><\/p>\n Godin, Seth blog\u00a0 http:\/\/sethgodin.typepad.com\/<\/a><\/p>\n