{"id":25,"date":"2010-10-31T21:25:37","date_gmt":"2010-11-01T05:25:37","guid":{"rendered":"https:\/\/blogs.ubc.ca\/eunkwan\/?p=25"},"modified":"2010-10-31T21:28:45","modified_gmt":"2010-11-01T05:28:45","slug":"customer-satisfaction","status":"publish","type":"post","link":"https:\/\/blogs.ubc.ca\/eunkwan\/2010\/10\/31\/customer-satisfaction\/","title":{"rendered":"Customer Satisfaction"},"content":{"rendered":"<p>Customer satisfaction may act more positively than advertising. As customers who use a particular company\u2019s product get satisfied, the customer may spread a positive word to the society. And the society, in turn, might get interested on its product and eventually purchase it. On the other hand, a negative spread of word can be very deleterious for the firm, and is considered as one of the attitudes that firms must avoid in order to succeed in the market.<\/p>\n<p>\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0 The way Stella &amp; Chewy\u2019s is handling with its complaints is becoming an issue. It carefully examines any complaints related to their products and tries to deliver greatest value as possible.<\/p>\n<p><a href=\"https:\/\/blogs.ubc.ca\/eunkwan\/files\/2010\/10\/Stella%20%20Chewys.jpg\"><\/a><\/p>\n<p><a href=\"https:\/\/blogs.ubc.ca\/eunkwan\/files\/2010\/10\/Stella%20%20Chewys2.jpg\"><img loading=\"lazy\" decoding=\"async\" class=\"alignnone size-medium wp-image-31\" title=\"Stella%20&amp;%20Chewy's\" src=\"https:\/\/blogs.ubc.ca\/eunkwan\/files\/2010\/10\/Stella%20%20Chewys2-300x161.jpg\" alt=\"\" width=\"300\" height=\"161\" srcset=\"https:\/\/blogs.ubc.ca\/eunkwan\/files\/2010\/10\/Stella%20%20Chewys2-300x161.jpg 300w, https:\/\/blogs.ubc.ca\/eunkwan\/files\/2010\/10\/Stella%20%20Chewys2.jpg 400w\" sizes=\"auto, (max-width: 300px) 100vw, 300px\" \/><\/a><\/p>\n<p>Link: http:\/\/money.cnn.com\/2009\/12\/23\/smallbusiness\/profiting_from_customer_complaints.fsb\/index.htm<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Customer satisfaction may act more positively than advertising. As customers who use a particular company\u2019s product get satisfied, the customer may spread a positive word to the society. And the society, in turn, might get interested on its product and eventually purchase it. On the other hand, a negative spread of word can be very [&hellip;]<\/p>\n","protected":false},"author":4027,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[1],"tags":[],"class_list":["post-25","post","type-post","status-publish","format-standard","hentry","category-uncategorized"],"_links":{"self":[{"href":"https:\/\/blogs.ubc.ca\/eunkwan\/wp-json\/wp\/v2\/posts\/25","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/blogs.ubc.ca\/eunkwan\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/blogs.ubc.ca\/eunkwan\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/blogs.ubc.ca\/eunkwan\/wp-json\/wp\/v2\/users\/4027"}],"replies":[{"embeddable":true,"href":"https:\/\/blogs.ubc.ca\/eunkwan\/wp-json\/wp\/v2\/comments?post=25"}],"version-history":[{"count":4,"href":"https:\/\/blogs.ubc.ca\/eunkwan\/wp-json\/wp\/v2\/posts\/25\/revisions"}],"predecessor-version":[{"id":32,"href":"https:\/\/blogs.ubc.ca\/eunkwan\/wp-json\/wp\/v2\/posts\/25\/revisions\/32"}],"wp:attachment":[{"href":"https:\/\/blogs.ubc.ca\/eunkwan\/wp-json\/wp\/v2\/media?parent=25"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/blogs.ubc.ca\/eunkwan\/wp-json\/wp\/v2\/categories?post=25"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/blogs.ubc.ca\/eunkwan\/wp-json\/wp\/v2\/tags?post=25"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}