Recently ,DHL , the global market leader in the logistics and transportation industry , is proud to celebrate 4 awards received by the DHL Express Canada team at the 2014 Customer Service Staff Appreciation Gala and Awards.

The company employs a highly talented workforce, and draws upon the expertise of their employees to deliver outstanding performance. Its employees work as being expected, providing the best possible service to customers across Canada and beyond. Similar to what Zappo has been doing to maintain a high-quality customer service, DHL also has launched several programs. One is called Insanely Customer Centric program, this company-wide program focuses on staff training and support, process and systems improvements which aim to not only offer short term customer service gains, but will make it easier to respond to customers’ changing needs in the future. DHL also deploys a new workforce management tool controlled by DHL skilled professionals, which raises customer satisfaction and reduce registered complaints as well as earns the team a ‘Center of Excellence’ designation within the DHL network.

From both Zappo and DHL, I have learned how important customer service is for a company to become successful. To achieve that, passion and dedication of employees are not enough, a even more decisive factor is using feasible strategies such as programs aiming to meet customers’ requirements.