After this week’s lecture, I found myself interested in the Organizational Behavior of a company, specifically Zappos’ holacracy and HR decisions.
Zappos uses the holacracy management style which requires a lot of people in the company to achieve self-management and self-organization. To facilitate this style of management, Zappos believed that everyone in the company should be treated equally and be given the right to manage their own job in order to achieve the greatest benefit. Yesterday, I found a report of Zappos’ employees’ disagreement of its holacracy system. To be honest, I do not think holacracy is an efficient management system to use in order to run a company. We have to admit that people are different and have developed into various specializations. If we realize that every single person had put in a different amount of effort to become who they are today, we might find the traditional top-down approach of management is more reasonable than holacracy.
In addition, there is no doubt that Zappos has done a great job in benefitting workers by making HR decisions. Normally, a company that is able to benefit workers is always gaining profit and has a good reputation amongst businesses such as Google. This is caused by employees realizing that they have been valued and respected by the company. Zappos appreciates its employees as well as its customers. Zappos has free food, snacks, and drinks available 24-hour a day. They also provide their employees a decent free T-shirt when an event happened. Employees are encouraged to personalize their desk. Zappos also holds entertainment competitions in their offices to help employees relax during work. When employees have a good time working in Zappos, the benefits reaped include the improved work efficiency, enhanced company reputation and delivery of friendly attitudes to customers. As a product selling company, a series of employee-benefit HR decisions granted Zappos success.
Reference:
http://www.cnbc.com/2015/05/11/zappos-employees-not-cool-with-holacracy.html
http://www.nytimes.com/2010/01/10/business/10corner.html?_r=0
(Source)
http://blog.crowdspring.com/2010/06/delivering-happiness-zappos/
https://www.bankmobile.com/inspired-by-the-culture-at-zappos/
http://about.zappos.com/press-center/media-kit