RESUME

Hanul Seo
(778) 957-4249
teresahanulseo@gmail.com

Dedicated Project Manager Candidate with an exceptional willingness to learn. History of meeting company goals by
utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and
challenges to best enhance the organizational brand.

PROFESSIONAL EXPERIENCE

ABEL INDUSTRIES,
Project Manager
Richmond, BC
August 2020–Present
● Play the lead role in planning, executing, monitoring, controlling, and closing projects.
● Liaise with clients to identify and define requirements, scope, budgets and objectives.
● Present comprehensive reports documenting that all project requirements were fulfilled, as well as the
projects’ history.
● Analyze risks and opportunities to increase productivity by 40%
● Devised and applied a new training and accountability program that increased productivity from #10 to
#3 in the region in less than 2 year period

ADAGIO INTERNATIONAL RHYTHMIC ACADEMY.
Youth Development Specialist
Vancouver, BC
2015– 2019
● Devised innovative strategies to improve customer satisfaction scores and meet company goals.
● Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point
solutions.
● Offered internal and external customers first-rate customer service to maximize satisfaction and
business success.

DIVERSITY DEVELOPMENT PROJECT
Founder
Richmond, BC
2020-2021
● Define the main objectives of the project, its purpose, and its scope.
● Oversee scope, cost, timelines, risk, quality issues, and communications. Outline key deliverables and milestones
and identify the tasks that must be completed.
● Monitor and control processes commencing throughout planning, execution, and closing.

EDUCATION

UNIVERSITY OF BRITISH COLUMBIA
Bachelor of Arts in Psychology (concentration: developmental psychology),
Vancouver, BC
May 2022

ADDITIONAL SKILLS

● Proficient in MS Office (Word, Excel, PowerPoint) Outlook, MS Project, Salesforce, TFS Project Management
● Fluent in English, and Korean

Best Works

• Definition Assignment
• Formal Report Proposal
• Best Practices for LinkedIn
• Formal Report Outline
• Progress Report
• Letter of Complaint
• Letter of Response
• Formal Report Draft

Please take a look at the application package created for a job posting of my choosing. I chose to apply the skills learned in my ENGL301 class to create an imitation job application for the Project Manager I position at Provincial Health Services Authority. In this position, I would plan, organize, and direct the completion of specific projects for the organization while ensuring these projects are on time, on budget, and within scope. I am very passionate about the Project Management industry, as I believe the broad spectrum of the flexibility of the work is incredibly valuable. By practicing applications for such jobs – I gain the practice and feedback to make my future applications more unique.

Enclosed in the Application Package contains:

• Job Application
• Cover Letter
• Resume
• Reference Request Letters
  • Letter 1
  • Letter 2
  • Letter 3

The intensity of Unit 3 was a phenomenon that I had yet to experience. This opportunity to use various techniques discussed within the text books, as well as other lessons provided – I was able to incorporate the skill of emphasizing the audience’s needs. In regards to the assignments, they were considerably more challenging than those of previous units. However, this practice has been very useful in expanding my technical writing skills.

Formal Report Process

Although challenging, writing the report was an enjoyable process, as the topic discussed was of interest to me. I found the research component of this assignment to be very intensive, as for my specific topic – both primary and secondary sources were needed.

While writing this report, I tried to provide as much information to the stakeholders and decision makers this report was addressed to. Additionally, I found it important to construct this report to be informational, as well as analytical as using these two methods would allow us to provide the necessary information regarding the topic at hand, and provide my insight and recommendations with academic evidence to legitimize my argument.

One aspect that I found particularly challenging was the gathering primary data component of the assignment. Although I have extensive experience using and analyzing secondary sources, by cultivating a method of survey – which strives to only ask non-invasive, non-personal, and ethical questions – I found myself stuck at times, as the topic I had chosen is considered to be a very touchy subject. However, upon collecting the data – I felt a sense of pride seeing the results of the survey. It was especially interesting to analyze the percentages of what the participants thought, and connect that information to the secondary sources which provided reasoning as to why these anonymous individuals may have responded in such a way.

Prior to starting this assignment, I definitely miscalculated the complexity and the amount of work that would be required for this assignment. The accumulation of various parts of research required to complete this task was something that I had never done before. Therefore, although I had drafted a writing schedule to time-manage, it was hard to follow this specific schedule as various parts took longer than I expected. Moreover, I think this experience of writing a formal report is extremely useful in my future writing tasks, as I now know how to manage my time, as well as conduct various kinds of research.

Peer Review Process

As always, peer reviews are one of my favourite activities within a class. By conducting peer reviews as a student – I value the feedback I am able to gain from not only my instructors, but also from my classmates as well. Therefore, as I consider peer reviews to be a critical part in ensuring that high quality research articles are being submitted, I strive to do the same for my peers’ articles.

While reviewing Izabel’s Final Report Draft, the biggest constructive criticism I had was to provide more information regarding the topic, how this specific topic impacts the current problem addressed, as well as the proposed solution. I also advised to add a methods section within the report, as this would provide more clarity as to what kind of research was done, how this was carried out, as well as how the findings relate to the secondary sources discussed. Other than that, Izabel did an excellent job in summarizing her introducing in a very clear and concise matter. I appreciated her ability to keep the goal of being informational at hand when writing – as the audience is able to read the general statement of her goal, without getting confused due to an overflow of words. Writing this peer review, has also granted me the opportunity to reflect back on my report – to determine if there were any areas which I could correct.

Overall, although the process was stressful and tough at times, the skills attained in Unit 3 are indispensable.

Enclosure:
Hanul Seo_Formal Report Draft ENGL301