Setbacks, Struggles, Challenges:
- Time constraint
- Accommodating both smokers and non-smokers
- Keeping designs in accordance with city by-laws
What have we learned?
- An engineering project turns out to be a social issue about the smoking residents in the facility
- Focus groups show different level in an organization have different demands and needs
What can be done differently?
- Questionnaires should be arranged to target people outside of the focus groups
- Spending more time in the facility to better interact with the residents