Survey Questions
Hello, I am an undergraduate student at the University of British Columbia conducting this survey for a course project. The purpose of this survey is to collect information from users of the North Delta Recreation Centre to provide recommendations for the improvement of current check-in procedures. The completed report will be presented to Carmen Gonzalez, the Director of Delta Parks, Recreation and Culture. This survey contains 10 questions and should take approximately three to five minutes to complete. Your responses are voluntary and anonymous. Thank you for participating in this survey.
- How many days on average per week do you visit the North Delta Recreation Centre?
- Slider from 0-7 inclusive
- At what time of day do you usually visit?
- Afternoon
- Evening
- Please select which description best applies to you
- Drop-in visitor
- Pass holder
- How long, on average, do you currently wait in line?
- Slider from 0-15 inclusive
- How satisfied are you with the current line-up system?
- Extremely unsatisfied
- Somewhat unsatisfied
- Neither satisfied nor unsatisfied
- Somewhat satisfied
- Extremely satisfied
- How often do you wear the provided wristband?
- Always
- Most of the time
- About half the time
- Sometimes
- Never
- How comfortable are the wristbands?
- Extremely uncomfortable
- Somewhat uncomfortable
- Neither comfortable nor uncomfortable
- Somewhat comfortable
- Extremely comfortable
- How easy are the wristbands to apply and remove?
- Extremely difficult
- Somewhat difficult
- Neither easy nor difficult
- Somewhat easy
- Extremely easy
- How do you normally dispose of your wristband?
- Garbage
- Recycling
- Other
- Would you support methods for visitor identification other than wristbands?
- Strongly disagree
- Somewhat disagree
- Neither agree nor disagree
- Somewhat agree
- Strongly agree
Questionnaire
Hello,
I am an undergraduate student at the University of British Columbia conducting this questionnaire for a course project. The purpose of this questionnaire is to collect information to provide recommendations for the improvement of current check-in procedures at North Delta Recreation Centre. This includes queueing systems and the use of wristbands. A facility user survey will also be conducted to poll user experiences and attitudes towards the current system. The completed report will be provided to you with the aim of outlining possible changes to enhance operational efficiency, sustainability, and user experience.
This questionnaire includes five questions, and all responses are voluntary. Responses can be written directly as an email reply. Thank you for participating in this questionnaire, your time is greatly appreciated. If you have any questions or comments, please reply to this e-mail.
Questions
- How many wristbands are used annually, and what is the cost associated with acquiring them?
- What material are the wristbands made of (ex. Tyvek), and are they easily recyclable in Delta?
- What are some of the reasons why the North Delta Recreation Centre continues to use wristbands to identify visitors?
- Have any alternatives to wristband use been proposed or trialed? If so, why were they not adopted?
- Have any alternatives to current queueing systems been proposed or trialed? If so, why were they not adopted? For example, using automated check-in gates for existing pass holders.
Kind regards,
Harvey Dhaliwal