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Hello everyone. Welcome to my blog for ENGL 301 technical writing.

Within this blog, I hope to document my journey of learning technical writing skills in this course. I’ll be posting the assignments on the “BLOG” page that you can easily find on the top bar of the blog site, as well as my personal biography on the “BIO” page. The assignments will be corresponding to the topics such as memos, e-mail, letters, and others that will help us succeed in everyday communication.

A little bit of myself. I am currently a third-year Nutrition Science student working part-time in the pharmacy that I wish to become a health care professional in one day.

As a student who has just started working with doctors, pharmacists, and other healthcare professionals, I find myself not confident in technical writing. Sending e-mails, leaving memos, and reporting current issues have always taken tons of time for me to make it sound a little bit professional. By taking this course, I hope to improve and build my confidence by practicing writing, learning new skills, and discussing writing strategies with peers. Thus, it helps me increase my work efficiency and allows me to have efficient communication with patients and my colleagues.

Certainly, I would love to make new friends in this course and to help each other through their technical writing skills learning journey. Working with groups of people can not be more engageable. Since this course is offered on an online learning platform that might be hard to see everyone in person, I am excited to connect with you all through comments on my blogs or Primary ENGL 301 class chat functions. I will be very glad to answer and respond to your comments and questions.

Looking forward to seeing your comments and valued thoughts,

Christine Hsiao

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Revised Formal Report

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Revised Peer Review of a Formal Report

To: Dhara, English 301 Student Writer

From: Christine, English 301 Student Reviewer

Date: March 18th, 2022

Subject: Peer Review of Formal Report Draft: Feasible Solutions for a Successful Paperless Transition in CPSC 121

Thank you for submitting this formal report draft analyzing feasible solutions for a successful paperless transition in CPSC 121. You have done an excellent job in providing a basic structure of the formal report and detailed ideas pinpointing the possibility of improving the current situation in CPSC 121 based on the survey you have collected among the students in CPSC 121. Following are some suggestions for further improving the formal report draft.

First impression:

 A significant strength of this formal report draft is how well it tackles the information, especially the interpretation of survey data. In particular, a great job in recognizing that it is difficult to tackle a better test format for the student in CPSC121 especially when the distribution of favouring the exam format is wide-ranged.

Organization:  

The formal report is well organized with the headings and subheadings bolded as well as appropriately titled.

Style 

  • The objective and positive tone throughout the first formal report draft.
  • Few paragraphs in the introduction are difficult to follow since those paragraphs are not concise and direct enough (“see Introduction”).

Title and title page:

The draft formal report of feasible solutions for a successful paperless transition in CPSC 121 includes a clear title that encompasses the entire focus of the report, audiences, author, and the distribution date of the report. Well done!

Table Content & Figure and Tables:

The table content is well organized, which helps visualize the report’s structure. The figures and tables section helps locate the image in the formal report. Great job!

Introduction:

The introduction is well outlined with bolded subheadings that include background on the complexities of the current paperless transition, background on CPSC 121, purpose and proposed solution, and a brief description of data sources (see more comments on this below).

  • One suggestion for the purpose and proposed solution section is to clearly state the purpose of this formal report so the audience can clearly know what the takeaway from this report is.
  • Considering reorganizing the content introduction to make the report more concise and easier to read since some content overlaps (see the example outline on this below)
    • Introduction
      • Background
        • Background of the CPSC121 course with an explanation of what STEM course is.
        • Explain the current situation about the transition to an online course in CPSC 121 that caused the problem.
      • Identify the problem
        • What is the problem?
        • How does that impact the students?
      • Propose feasible solution
      • A clearer Purpose statement of this formal report

 

Data Section:

The data section includes findings and interpretation from the survey among CPSC 121 students as well as some visuals retrieved from the survey that reinforces the content. This section clearly supports the problem stated in the introduction and the possible feasible solution.

  • One suggestion is to provide the pros and cons of the possible solution support with data (primary or secondary) to present the cost and effect to the University of British Columbia and CPSC 121 course coordinator to help them evaluate feasibility.
  • Addressing the limitation of the data sources at the end of the data section

Conclusion:

This section clearly summarizes the data findings and overall interpretation explains what the findings mean and follows with recommendations for the audience.

  • One suggestion is briefly stating the purposed and the problem again in this section to remind your audiences.

Grammar and Technical Errors:

Please refer to the following regarding minor grammatical errors:

Introduction:

  • Replace “unequivocal” with “certain” in the sentence “Though the transition has come with unequivocal benefits, …”
  • Remove the “though” in the sentence “Though this transition is also …” for conciseness.
  • Remove the phrase “As well” I the sentence “As well, many students find transferring…” for conciseness
  • Change “penalised” to “penalized” in the sentence “However, they are not penalised as harshly if they struggle to adjust.”

Data section:

  • Most Common Student Benefits
    • “student” should be plural in the second sentence.
      • “The data in figure 4 identifies students’ responses about the main benefits they find applicable to their experience of online CPSC 121 midterms.”

Revision:  

Please note the suggested revisions in this review that will improve the quality of your formal report:

  • Clearly state the purpose and problem in the introduction
  • Considering re-organizing the structure of the introduction
  • Providing pros and cons of possible solutions (secondary data source may be needed)
  • Addressing the limitation of the primary data sources
  • Correcting grammar.

Overall, this is a great formal report draft that could possibly help the students in CPSC 121 to have a better exam experience during the transition time to online learning. I hope these suggestions are helpful for the revision process. If you have any questions or further clarification, please don’t hesitate to contact me at lovepassionlife0618@gmail.com. Thank you for your hard work, well done!

Feasible Solution For a Successful Paperless Transition in CPSC 121 

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Revised Complaint Letter and Response Letter

Letter#1: Complaint letter 

345 Wilkes Creek Dr. 

Port Moody,  BC V3H 4Z7

March 12, 2022

Mr. Canaan EE, Dean of Students 

5920 Iona Dr. 

Vancouver BC V6T 1J6

Dear Mr. EE, Dean of Students: 

Subject: Complaint about the Student Meal Plan 

Carey student residence has provided reliable care and is responsible for UBC student residents, but the recent kitchen experience has disappointed us. This year, the meals provided by Carey kitchen for students are highly repetitive, taste unpleasant and demonstrate a lack of nutrition planning. Therefore, I am writing to request a refund of my student meal plan, which I purchased at the beginning of the school year. I am requesting a refund of CAD 300.00 per month for the student meal plan, 

Some days, we were served cauliflower with a mushy, unpleasant texture like baby food. Besides that, we have been served plain mac n cheese without any vegetables at nearly every dinner for 2 weeks. Moreover, the meat is tasteless, stiff and dry.

Many students choose Carey Residence instead of UBC year-round residence due to the meal plan. It promises saved time on preparing food and lower food expenses for students. However, due to my negative experiences with the food provided at Carey, I have been eating out for the entire semester, which has cost me a significant amount of money on top of the amount I have already paid for the meal plan. Therefore, I would like to request a refund of CAD 300.00 per month (_2000_ in total for the past _7_ months) to reimburse my additional expenses due to the unacceptable food catering at Carey.

I would greatly appreciate it if you could offer me a refund. 

Sincerely, 

Christine Hsiao 

Enclosed: 2021/2022 Carey Residence Fee (including meal plan) Receipt 

email: lovepassionlife0618@gmail.com

Letter#2: Bad News Adjustment Letter 

Canaan EE, Dean of student 

5920 Iona Dr

Vancouver, BC V6T 1J6

March 12, 2022

Ms. Christine Hsiao 

345 Wilkes Creek Dr. 

Port Moody,  BC V3H 4Z7

Dear Ms. Hsiao: 

Thank you for taking the time to reach out to me regarding this matter. I am sorry to hear about your experience with the Carey student food plan service. 

We understand that food is an integral part of the student experience at Carey Hall, and we are committed to upholding the highest standards with the food we provide. I will communicate your concerns to the provider for the student meal plan. We will investigate this matter and do everything possible to improve your experience with the student meal plans.  

Unfortunately, we cannot refund you as you requested since it is almost the end of the 2021/2022 winter session. However, I can apply a CAD 1000.00 deduction toward your 2022/2023 winter session resident meal plan account if you wish to continue your stay at Carey Residence. If you are not planning to extend your contract with Carey Residence, you are welcome to transfer the fee deduction to your friend toward their 2022/2023 winter session Carey resident meal plan. 

 I appreciate your understanding and patience regarding this matter.

Sincerely, 

Canaan EE

Dean of Students, Carey Theological College 

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Revised Memo to Evan Crisp

To: Even Crisp, UBC student

From: Christine Hsiao, Engl 301 student 

Date: March 8th, 2022

Subject: Tips for writing an email to a professor seeking to be added to an entire course 

I hope this email finds you well. 

Here are some tips for writing an email that you may find helpful to communicate with the professor: 

  • Ensuring that the subject heading indicates the topic of the email will be helpful
  • Beginning the message with a proper greeting is always necessary
  • Emphasizing the purpose of the message clearly and concisely at the beginning of the message is important
  • Focusing on the benefits to the reader of the message will improve the chances of receiving a response
  • A polite, clear, and concise tone will also improve the possibility of a positive response
  • Including a polite conclusion with necessary information (name/ email address), is necessary

I hope the tips addressed will help you have an efficient and better conversation with your professor. If you have any questions, don’t hesitate to contact me through email. 

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Revised LinkedIn Best Practices Memo

To: Team Connect 4

From: Christine Hsiao, team member of Team Connect 4

Date: February 22, 2022

Subject: Best Linkedln Practices

LinkedIn has become a massive platform for job hunting, connection, skills learning, and strengthening relationships. This platform is favoured by many companies and professionals. By understanding the benefits of using Linkedln to expand your social connections and learning, The lists of ten best practices below would help you maximize your output from using this platform.

Ten Best Practices include:

  • Ensuring the profile is complete with a professional profile photo is important (Deehan)
  • Keeping your profile up to date will attract more attention
  • Joining relevant groups will provide salient new contacts (Shore)
  • Listing relevant skills you have may attract more attention (Deehan)
  • Turning your summary into a story that shows your background, strengths, passions, etc. (Deehan)
  • Showing yourself by building a Linkedln profile (Schaffer)
  • Getting social proof through Linkedln recommendations (Schaffer)
  • Connecting with professionals who viewed your profile (Schaffer)
  • Taking skills assessments (Deehan)
  • Adding relevant media to your profile may help people to know you better. (“13 LinkedIn Profile Best Practices”)

Making an excellent profile on LinkedIn takes time and practice. Trying to walk through the list of ten best practices found from reliable sources. Hope this will help you for building your LinkedIn profile.

All the best,

Work Cited:

Lua, Alfred. “The Quick Guide to LinkedIn Marketing Strategy: 9 Best Practices.” Buffer, 2022, https://buffer.com/library/linkedin-marketing/.

Schaffer, Neal. “21 Linkedln Best Practices for Business Professionals to Follow for Success.” NEALSCHAFFER, 5 Sept 2021, https://nealschaffer.com/linkedin-best-practices/.

Shore, Jennifer, “17 LinkedIn Marketing Best Practices.” SmartBug., 16 Jan 2020, https://www.smartbugmedia.com/blog/17-linkedin-marketing-best-practices.

“13 LinkedIn Profile Best Practices.” Ledgeview Partners, https://ledgeviewpartners.com/blog/linkedin-profile-best-practices/. Accessed 21 February 2022.

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Revised Proposal Memo

To: Dr. Erika Paterson

From: Christine Hsiao

Date: February 15th, 2o22

Subject: Submission of Research Proposal

I am emailing to inform you that I have completed my Research Proposal for a formal report posted on my group website.

The research proposal is about improving the inclusive environment in UBC International Navigator. The research addressed the issues of the exclusive environment created by “cliques” among UBC International Navigator. The research proposal includes:

  • An introduction to the background of UBC International Navigator
  • A problem of having an exclusive environment
  • Proposed feasible solutions by promoting inclusiveness, providing opportunities, and training inclusive leaders
  • Scopes of the investigations
  • Methods of collecting data
  • Personal qualification for conducting the research
  • A conclusion to sum up the information of the research proposal

The goal is to figure out how this proposed solution works or not. If the proposed solution is not practical, further changes will be considered.

The research proposal is attached below as Word Document.

Thank you very much for taking the time to read through the memo. Please let me know if you have any questions or concerns about my research proposal. I look forward to hearing from you.

Enclosure:  Revised Research Proposal

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Revised Formal Report Proposal and Progress Report

To: Dr. Erika Paterson, ENGL 301 Professor

From: Christine Hsiao, ENGL 301 student

Date: February 15th, 2022

Subject: Proposal for improving inclusiveness at UBC international Navigator club

Introduction

The Navigators is an international, interdenominational Christian ministry. Members have different cultural and linguistic backgrounds, and people from similar backgrounds tend to gather in small groups, creating an environment of exclusiveness.

Audience

The intended audience for this report is all the members and leaders of the UBC international Navigator club. Ideally, Amy Weidman, who oversees the international Navigator club, would read this report.

State of the problem

This is an international club that includes a diversity of people. However, it has been observed that small groups are formed, and they usually gather similar backgrounds and people who speak the same languages. Therefore, although the Navigators strive to create a pleasant, welcoming environment, some people in the group and others who just joined may feel left out sometimes due to the distance created by the small groups. As a result, the exclusiveness problem has been raised.

Proposed solution

Based on the needs identified above, this proposal offers a realistic and practical plan responding to the exclusiveness issue. We first add the responsibilities to the leaders, and then we will start generating activities to engage people to only speak English during the club time, detail as follows:

  • If there is a member who creates an exclusive environment by constantly using non-English language, they would be informed privately by the coordinator to address the issue
  • Promote the importance of equity, diversity, and inclusion in the club
  • Intentionally, mixing teams every month during sessions could possibly allow enhanced perspectives
  • Adding responsibilities for leaders and generating engaging activities in English only periods are as follows:
    • reaching out to the group members for feedback so their voices will be heard as the whole group
    • Make it easy for team members to participate in the leading group. For instance, using the vote function instead of simply asking questions in the group chat.
    • Have a monthly general meeting to discuss the feedback from intended members if there is anything that we can do to improve.
    • Facilitate ongoing anonymous feedback

If this proposed idea does not work out, we must reconsider other solutions.

 

Scope

To improve member’s experience in the club, I plan to research five areas of inquiry:

  • First, what kinds of games/ activities can bring everyone closer?
  • Second, how many people have ever felt excluded before?
  • Third, which language do they speak the most during the meeting?
  • Fourth, What are the benefits and limitations of the proposed solution?
  • Finally, what is the most effective way to inform leaders/members of the problem?

 

Methods

Methods include observation, consultation, and some surveys. The basic information about the club, such as the number of club members and people who regularly join the meeting, will be used observation techniques to help us enter some primary data. The online surveys will focus on understanding members’ experience in the club and their definition of exclusiveness. The survey will also include the feedback sections.

 

My qualification

As a club member, I have joined many big and small events organized by international Navigator. Therefore, I can quickly put myself in members’ shoes and know their needs immediately. Also, I have previous experience helping my manager change the work environment into a more culturally diverse and inclusive culture. Therefore, I can efficiently conduct the research and turn that into a better outcome.

Conclusion

Leaders’ roles need reconsideration to increase the members’ experience; they need reconsideration since they play an essential role in keeping the environment safe and welcome. Furthermore, we hope to improve an exclusive climate by understanding the problem in 5 scopes and the proper research and analysis of people’s feelings.

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Reflection Blog #4-2

Process of Creating My Web Folio

The Web-Folio is the last assignment of ENGL 301. It gathers all the work that I have done throughout this semester. Before I started on my web folio, I struggled to identify the intended audiences and the purpose of the web folio. However, after some research and consultation with peers and Dr. Erika Paterson, I decided to create a web folio for future ENGL 301 students and others eager to improve their technical writing skills. The purpose of the web folio is to document and share my learning process with the intended audience. After I identified the purpose of the web folio and the intended audience, it made creating the web folio much more fluent.

Next, I worked on the menu to make my Web Folio more structurally organized. The menu includes “home page,” “about me,” “blog,” “application package,” and “best work.” Within the blog page, I have categorized all works into units 1, 2, 3 and 4 and reflections for each team. My resume can be easily found under the page “application package.” Under the “best work” page, there is a section of revised works where all the revised assignments with summaries and introductions can be found. Hyperlinks are included to provide shortcuts for the audience to access the posted assignments on the blog page.

After having organized the structure of my web folio, I decided to put some relevant visuals to make my web folio more visually appealing and edit some of my previous marked assignments.

Overall, the process of creating my Web Folio was enjoyable. I not only had the chance to look back and reflect on my previous assignments but also to use what I have learned to revise and further improve them. In addition, it was encouraging to see how my technical writing skills have developed throughout the course. Thus, I can use this web folio to encourage future UBC ENGL 301 students and others in their technical writing journey.

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Reflection Blog #4-1

Final Self-Assessment Reflection Blog

This will be the last reflection blog for my ENGL 301 Technical Writing course. Coming to the class with a lack of confidence in my writing skills, I was eager to enhance my technical writing skills in the profession. Now, completing the class with a bit of confidence in my English writing skills is encouraging to see my improvement and what I have done over this semester in ENGL 301 Technical Writing with peers and Dr. Erika Paterson.

I have always struggled especially with my grammar and writing format. However, the drafting of the formal report allowed me to think logically and systematically, which helped me create an easy layout for the audience to read. During this process, I used a mind map to organize my thoughts, which is something that I never tried before. For people who struggle with organizing their thoughts while they write, I would highly recommend starting with a mind map since this tool allowed me to ensure my writing was structured and coherent throughout the process of creating my report. In the future, I intend to continue using mind maps to support my writing in future academic papers and business reports.

Next, the peer-review process helped me to correct many of my grammar and sentence structure errors. The feedback from Dr. Paterson and peers was helpful in highlighting grammatical mistakes that I had missed when writing my report and other assignments. It is clear to me that peer-reviewing is highly effective in helping to filter out mistakes that might be missed during the writing process. I will be sure to ask peers for feedback in addition to proofreading my own writing throughout my journey at UBC.

Overall, I am grateful to be in this course. I have gained a lot of knowledge and skills of writing from professor Erika Paterson and the peers. I hope that I will be able to apply these skills in my future healthcare career.

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