Customer service is vital for all kinds of businesses no matter what they sell. The relationship that is made between a business and its client or a business and another business both really matter, as that i one of the factors that determine the future relationship between the two.
The blog, talks about how to improve the customer relationship between businesses as those are the cases which require a long and strong bond to make sure that all the stakeholders are benefiting out of a single decision. But in fact, we do not realize that making sure there is a good customer relationship with customers are also important since they are the ones who spread the word about the brand that they purchased. if they don’t like the service, they wont recommend anyone to go there. But if they like it they would definitely insist that people should go there. They do not realize it, but the power of word of mouth is very strong and it can increase or decrease the sales by a big margin. This will help increase their profits and their market share in the end.
If a company’s employees do not follow the right standards of the service they are suppose to provide, customers will not have a reason to go there again, since there are so many other competitors, they will not ave to think to hard and just simply go to another competitor. This will spoil the reputation that the company has made and also it will lower their market share, helping the other rivals to do better.
The power of customer service is clearly shown in the blog and it has a list of ways to improve it. I believe that customer service and relationship is very important for every company to be able to achieve a good customer base.
Blog sourcce:
http://blog.bazaarvoice.com/2015/11/10/3-tips-for-improving-your-customer-communication-strategy/
Image source:
http://www.rocketcitymom.com/how-to-make-your-cashier-love-you/
http://www.shiftgig.com/articles/what-cashier-needs-know
