Zijian(James) Ou
2329 West Mall • VANCOUVER, BC • V6T 1Z4 • Cell: 778-668-1883 • James.ou31@gmail.com
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Objective:
To obtain a Customer Success Specialist position at InTime Solutions
Summary of Qualifications
- Excellent interpersonal and communication skills
- An effective team player
- A self starter who enjoys a challenge
- A competent problem solver with the ability to effectively and efficiently find solutions
- Able to work well under pressure
- Fluent in written and spoken Mandarin, Cantonese, and English
Education
Bachelor of Arts in Psychology September 2014 – May 2017 University of British Columbia, Vancouver, BC
Bachelor of Computer Science(BCS) program September 2017 – present University of British Columbia, Vancouver, BC
Technical Summary:
- Languages: DrRacket, Java, C++
- Software: Word, Excel, PowerPoint, SPSS
Course Projects:
BusesAreUs App Project March 2017
- Implemented the core functions of bus stops, routes, and arrivals.
- Wrote parsers for data provided by BC Translink website
- Set up the app for everyday usage
Work Experience
UBC Health and Adult Development Lab, Vancouver, BC September 2016 – May 2017 Paid Research Assistant
- Organized and inputted collected data using Word, Excel, and IBM SPSS.
- Transcribed voice input data and translated into Chinese or English.
- Collaborated with other RAs to contact research participants and organize community events.
Marquises at Vancouver International Airport, Richmond, BC May 2014 – September 2014 Customer Ambassador
- Assisted passengers with directions and U.S customs kiosks
- Verified passengers’ boarding passes and luggage tags
- Responded to random passenger inquiries regarding airport security etc..
Volunteer Work Experience
UBC Health and Adult Development Lab, Vancouver, BC March 2016 – September 2016 Volunteer Research Assistant
Love and Light House, Vancouver, BC October 2012 – May 2016 Volunteer tutoring for elementary mathematics
- Taught grade one to grade three students mathematics
- Communicated with other volunteers to develop effective teaching skills
- Helped organize children’s events during recess
Volunteer teaching computer skills
- Taught seniors how to use various forms of technology such as iPhone, iPad, and PC
- Acted as a guide and problem solver for a variety of technical issues including system upgrading, personal files saving and organizing.
-References available upon request-