It is probably not unknown to some of you the stress and anxiety that is felt when a personal and precious baggage of yours is lost. I myself know the agonizing pain of losing luggage as you count and recount exactly what you lost. Luckily for the unlucky victims of poor airport handling, a solution has slowly been put in place. The “International Air Transport Association’s Resolution 753” (G.G. ,2017, p.2) is the answer to the wails of those unfortunate travelers.
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As stated in a recent “The Economist” article, these issues of lost luggage “cost the airline industry $2.1 billion a year and cause untold stress and inconvenience to passengers. (G.G ,2017, p.1) As a consumer, I am overjoyed at the direction the airline is taking to resolve such an issue. The integrity shown in this decision is a prime example of this association having smart business practices in helping themselves and their consumers. In addition of not losing $2.1 billion, the direction of Resolution 753 seems to be a step towards the peoples’ sake. An example of this in practice was first seen at Qatar Airlines where the airline had “gone the extra mile by enabling its passengers to track their luggage themselves through an app.” (G.G. ,2017, p.5) Creating such a complicated system to ease passengers’ uncertainty proves that Qatar Airlines shows some duty towards their consumers. It could be argued that they are doing this just to save themselves money which I would partially agree with, however that being said, there are cheaper ways of achieving that goal. Letting passengers track their bags is an additional feature that benefits the passengers more than the airlines themselves. Furthermore, the “Resolution 753” system implements a “mandatory tracking system at four stages of a baggage’s journey” (G.G. ,2017, p.2) that almost guarantees the safe arrival of ones’ personal belongings.
Overall, I think that the approach taken by the airlines has a strong grip in the integrity of business ethics. “Resolution 753” is a wonderful countermeasure to the ongoing problem of passengers losing baggage. Along with helping themselves, these airlines are also helping passengers deal with one less worry during air travel by supporting their customers emotionally during a time of relaxation or pleasure of a vacation.
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References:
https://www.economist.com/blogs/gulliver/2017/08/emotional-baggage
https://trackimo.com/how-long-does-it-take-to-find-lost-luggage/