Monthly Archives: November 2014

SOCIAL ENTERPRISE: MAXIMIZE THE SOCIAL WELLBEING

Social-Enterprise-Brand1

 

The first impression of all enterprises for the public is that maximizing the profits as well as personal interests. However, there are also a part of enterprises called “social enterprise” which are the orgainzations that apply commercial strategies to maximize improvements in human and environmental well-being, rather than maximizing profits for external shareholders.

Those enterprises offer more job opportunities to the vulnerable groups in the society, such as disabled people, the workers with low-levels of education and middle-aged women etc. Just like Salem Kassahun do, who owns Salem’s Ethiopia, a craft boutique in Addis Ababa, Ethiopia. Her business was built to showcase the work of indigenous craftspeople and acts as both a tourist destination and producer of authentic local goods. She trains more marginalized indigenous women across Ethiopia in the art of basket making to meet the increasing demand of her products as well as provide more employment. With the help of social enterprises, unemployment rate can be reduced a lot. It not only promotes the development of a country, but also reduces the subsidies provided to the low-income citizens and decrease much spending of the government every year.

The Arc Initiative in Sauder offers an exchange of business skills and knowledge to empower entrepreneurs in developing countries such as South Africa, Ethiopia and Colombia. It should be encouraged to all sauder students because of its social benefits. What we should do is to maximize the social value and know how to make the profits we will earned in the future be more efficient.

 

Reserences:

Collaborative Social Enterprise Brand —Written on August 12, 2011 by Richard Patey in Social Enterprise

wikipidia: social enterprise

The Arc Initiative

Can fair trade boutique expend without alienating customers?

 

Comment on Jing Xu’s Blog

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Link to Jing Xu’s blog: http://blogs.ubc.ca/jing7/

From the following comparison of net income in 2013 among Alibaba, eBay and Amazon, we can know that Alibaba has become the leader of e-business industry. Customer flow of Alibaba after 2012 had a continuous increase and which would over that of Amazon soon. In terms of Gross merchandise volume, Alibaba also had a fast growth and tended to go beyond eBay. For free cash flow, in 2013, the number of Alibaba has already exceeded that of Amazon with a dramatic rise in the period of 3 years. Therefore, I agree with the opinion of Jing: “Alibaba has the true potential for long-run growth.” according to the statistic proof.

However even though there is a vast development of Alibaba these years, its stock market lists a risky prospect after Alibaba going public in the USA. Internal management is the biggest problem of this company. The insiders hold all the cards and shareholders will have zero rights to change management of influence strategy, it is a big risk. In addition, the evaluation of IPO is too high ($68 each share) so that the share price is predicted to decrease in the future. Also, other competitors like JD must try its best to compete with Alibaba, and it is hard for it to keep high rate of growth after going public. As a result, the value of this company would be reduced in the future.

 

References:

Alibaba IPO shows foreign investors able to skirt restrictions  —by Charles Clover in Beijing, May 7, 2014 2:46pm

Alibaba’s stock market listing a risky prospect as insiders hold all the cards  —, Thursday 18 September 2014 21.06

Comment on Winnie Woo’s Blog

fierce-branding

 

Link to Winnie Woo’s Blog: https://blogs.ubc.ca/winniewoo/

In the blog, Winnie review “Branding” from psychology aspect, and he said that branding is not so much important if the products do not satisfy needs of customers because buyers would control their desire and not buy which is highly advertised.

I partially agree with this opinion, but I think the importance of branding can not be ignored. Majority of strong and successful brand do hard work on branding, which is one of the essential factors of their success. Regarding yourself as a customer who is choosing to buy a cup of coffee from various cafe, if the external factors keep the same, Tim Horton’s and Starbucks should be the fist choice for most people. It is the power of branding, and it is the reason why companies spend a large part of expense on advertising. Branding can make people choose to buy the one which is in the individual potential consciousness. Also, nobody is willing to buy something you never heard about. However, to be the leader brand of an industry, the quality of goods must keep as good as what the company advertised. Business ethics is the key factor of sustainable development.

 

Reference:

fierce web design –branding

 

Commons on an external blog: Do You Fear A Job or Career Change

Link:

Business Blogs: Do You Fear A Job or Career Change Posted on October 23, 2014 .

fear

 

This blog states one common phenomenon: majority of modern people fear to be fired and resist career change. I think this topic is interesting and valuable to be discussed.

One saying is mentioned in the blog: “Fortune favours the bold”, “Fortune favours the brave”, “Fortune helps the brave”, and “Fortune favours the strong” – Wikipedia. The blogger thinks that the brave and successful people always like to work in different environment as well as meet different challenges because they can achieve much job experience. Also, I really love what the blogger said: “if you don’t accept the change and continue in the job or career you don’t like or is clearly on a highway to nowhere – what will be the outcome – and that is probably more risky than proactively accepting change.” In addition, after knowing about the entrepreneurial experiences for sauder alumni, I summarized that most of them have much working experience in various companies before starting up their own business. Therefore, career change is encouraged for young people.

However, which kind of employee that a company actually need? Experienced people or the one who is modest to learn everything? Honestly, I’m not sure. I think that young people do need to change a few different jobs to accumulate work experience. But, staying in a company for such a long time is more likely for a person to study the core value of a company. That is the reason to illustrate why most people choose to work in 2 to 5 companies insead of more than 10  when the professor asked in a Commerce 101 class.

 

Zappos

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Zappos is one of the world’s largest online shoe stores. It is not supervised that it has a fast growth because its special operation and management are so successful.

Zappos has three priorities: customer service, culture, and employee training and development. Zappos’ director of business development and brand marketing said that “I read about how Zappos is focused on customer service. It isn’t. It’s focused on company culture, which leads to customer service. We don’t talk about customer service; we allow it to happen on its own by having the right people.” 

This company has perfect consumer services, such as a 365-return policy with free shipping, all days consumer phone lines, live online help, consumer product ratings etc. Even though these kinds of policies account for high costs of total revenue every year, it would improve the brand loyalty of customers and most of them will choose to buy shoes on “Zappos.com” instead  of the other websites like Amazon. Consumer relationship is one of the most essential  competitive advantages of a company, so Zappos has already been more successful than its competitors.

zappos_culture deliveringhappiness

Organizational Culture and Human Resources Management is also an important part of Zappos. Britnee B., an employee since 2008, wrote, “Every day when I come to work, I am overwhelmed with the genuine smiles and happy spirits of my Zappos family.” Being an employee of Zappos, there are so many subsidies offered to them, such as free meals, snacks and drinks, 100% free medical insurance, regular parties, free-style offices allowed etc. Therefore, CSR would be improved and its workforce has high motivation to provide high quality consumer services.

03_Zappos-employee  10311b

In conclusion, I think the core ideas of Zappos are that “treat employees as consumers” and “treat consumers as God”.

 

References:

Pictures:

The dragon fly effect

Leadership Cafe

Book Review: Delivering Happiness by Zappos’s Tony Hsieh

10 Steps to Zappos’s Success

strategy+business: At Zappos, Culture Pays

Words:

Book Review: Delivering Happiness by Zappos’s Tony Hsieh

strategy+business: At Zappos, Culture Pays