I hope it’s not too late for me to find out that Macdonald is offering free small coffee again.
I was actually very amazed by this promotion at the first time when I heard about it but my second thought was: Yeah, they are pretty smart.
the above picture was captured from Macdonald’s Official Websit http://www.mcdonalds.ca/en/index.aspx
Interpreted from the point view of marketing, they are starting another new round to build up their brand loyalty through offering freebies. They set it fairly convenient for customers to get the free small coffee as the customers only need to walk into the store and oder it. As soon as the customers get hooked, they will pick up one cup from Macdonald’s on their way to work or wherever as the coffee is free anyways. As a result, when the promotion ends, customers who get addicted to this kind of coffee would need to pay for it and “Bingo” those customers would be the fundamental loyalty base of this kind of coffee. Considering the fact that we usually recommend good food and drinks to our friends, the fundamental loyalty base would help Macdonald’s spread the word and expand the loyalty, thus the small loss of providing free coffee during the promotion period would be soon covered by post-promotion sales.
Additionally, customers subconsciously got the idea of convenience imprinted into their minds due to the promotion and therefore, Macdonald’s, again emphasizes it’s brand positioning – convenience – through this promotion. As known that brand image, considered as the tangible asset for a company, is very important when customers make their purchase decisions and this promotion helps Macdonald’s again ensure its good brand image and Macdonald’s will definitely benefit from it when considering brand extension or co-branding later on.
