{"id":122,"date":"2010-11-08T21:17:56","date_gmt":"2010-11-09T05:17:56","guid":{"rendered":"https:\/\/blogs.ubc.ca\/jessicalee\/?p=122"},"modified":"2010-12-01T22:14:11","modified_gmt":"2010-12-02T06:14:11","slug":"122","status":"publish","type":"post","link":"https:\/\/blogs.ubc.ca\/jessicalee\/2010\/11\/08\/122\/","title":{"rendered":"Walmart on Top: What\u2019s the formula for business success?"},"content":{"rendered":"<p><a href=\"http:\/\/www.walmart.ca\/home?lang=en\">Walmart<\/a> is one of the most profitable companies and many may be wondering Walmart\u2019s secret to building a strong corporate empire. It appears their growth is due to their high level of customer service.\u00a0 Walmart focuses on the significance of treating their customers courteously as well as  offering them the products and services they desire with the intention  for their repeat sales. In order to have high customer satisfaction,  Walmart focuses on training employees on how to problem solve as well as guiding employees  to exercise excellent customer service skills. In order to maintain friendly and enthusiastic  employees, Walmart establishes a positive working environment and favorable working  conditions because research has confirmed that employees who are treated better by their employers are more likely to perform better at their  jobs. Similar to Walmart, we had discussed in class the rapidly growing shoe company known as <a href=\"http:\/\/www.zappos.com\/\">Zappos<\/a>. Similar to Walmart, Zappos also focuses on creating a  loyal customer base by providing excellent customer service. During training  process, Zappos focuses on core values where future employees endure 60 hours of customer-loyalty training. Zappos would offer incentives such as extended  medical and dental benefits to further satisfy their employees. This just goes to  show that financially strong businesses value the importance of customer  satisfaction and that customer satisfaction pays off in the end, as it is a significant  contributing factor in making substantial profits for these companies.<\/p>\n<p>Links:<a href=\"http:\/\/www.ehow.com\/way_5714916_wal_mart-customer-strategies.html\">http:\/\/www.ehow.com\/way_5714916_wal_mart-customer-strategies.html<\/a><\/p>\n<p><img loading=\"lazy\" decoding=\"async\" id=\"il_fi\" style=\"padding-right: 8px; padding-top: 8px; padding-bottom: 8px;\" src=\"http:\/\/assets1.getsatisfaction.com\/images\/zappos-diagram.jpg\" alt=\"\" width=\"436\" height=\"338\" \/><\/p>\n<p><img loading=\"lazy\" decoding=\"async\" id=\"il_fi\" style=\"padding-right: 8px; padding-top: 8px; padding-bottom: 8px;\" src=\"http:\/\/www.bccn.boone.in.us\/bccn\/photos\/XWAC01-WalMart_Cares.jpeg\" alt=\"\" width=\"600\" height=\"450\" \/><\/p>\n","protected":false},"excerpt":{"rendered":"<p>Walmart is one of the most profitable companies and many may be wondering Walmart\u2019s secret to building a strong corporate empire. It appears their growth is due to their high level of customer service.\u00a0 Walmart focuses on the significance of treating their customers courteously as well as offering them the products and services they desire [&hellip;]<\/p>\n","protected":false},"author":2755,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[1],"tags":[],"class_list":["post-122","post","type-post","status-publish","format-standard","hentry","category-uncategorized"],"_links":{"self":[{"href":"https:\/\/blogs.ubc.ca\/jessicalee\/wp-json\/wp\/v2\/posts\/122","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/blogs.ubc.ca\/jessicalee\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/blogs.ubc.ca\/jessicalee\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/blogs.ubc.ca\/jessicalee\/wp-json\/wp\/v2\/users\/2755"}],"replies":[{"embeddable":true,"href":"https:\/\/blogs.ubc.ca\/jessicalee\/wp-json\/wp\/v2\/comments?post=122"}],"version-history":[{"count":9,"href":"https:\/\/blogs.ubc.ca\/jessicalee\/wp-json\/wp\/v2\/posts\/122\/revisions"}],"predecessor-version":[{"id":124,"href":"https:\/\/blogs.ubc.ca\/jessicalee\/wp-json\/wp\/v2\/posts\/122\/revisions\/124"}],"wp:attachment":[{"href":"https:\/\/blogs.ubc.ca\/jessicalee\/wp-json\/wp\/v2\/media?parent=122"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/blogs.ubc.ca\/jessicalee\/wp-json\/wp\/v2\/categories?post=122"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/blogs.ubc.ca\/jessicalee\/wp-json\/wp\/v2\/tags?post=122"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}