One of the Canada business network blog called “Keep your business age-friendly by listening to customers”, I find out it is true to always remember to listen to you customers, because only customers’ feed backs will tell you what people want and what they need, if the owner can know what consumers want, they will be able to improve their business, also listen to consumers will let them to feel you are respecting to them, consumers will comfortable to shop here. This is also can build good relationships with consumers, you can monitor social media to hear what people are saying about your business, and increase positive publicity to their company and its brand.

This blog also mention about companies’ owner also need to listen to their employees, because they work in their store and they spend more time with consumers, they know what consumers’ want, for doing this with employees can increase the relationship between owner and employees, everyone wants to work for a fair and respectful company, when you listen to them, they will feel they have rights to suggest owner what to do, and they will feel comfortable work for you. Also no matter what consumers’ age, owners should listen to them, and if it was a positive experience that met their needs, they are more likely to keep coming back.

I am interesting in this blog is because I think customer relationship is very important for a company, a successful company should listen to consumers, therefore this blog might be helpful for some small business.

Reference:

http://www.canadabusiness.ca/eng/blog/entry/4336/