I really enjoyed reading Liana’s take on the attentional task. She really hit it home when she identified our expectation of technology being in perfect working conditions, be optimally functional, as well as user friendly. If not this quickly leads to frustration. I definitely see this when working on our new EMR system when requests are made of the software to function as smoothly and seamlessly as an iPhone, and when we are not able to deliver on this, the end-users become frustrated and disillusioned. This point also emphasizes Liana’s discussion on the need to remain open minded and patient!
I was quite impressed with how she took her time and was patient with the task, paying more attention to details of the poor UI design than myself. I found I got frustrated because I couldn’t get passed a certain place, therefore I YouTubed how to ‘win’ the game. Liana did an excellent job of capturing the problematic UI design and itemizing each issue out. She was able to identify how inappropriate use of formatting, such as font size, color and location, made it distracting to know how to navigate the site.
Later, we both discussed ‘dark patterns’ of UI design. Despite not knowing the term for this practice, we were both acutely aware of it and could recount ways we have experienced it as consumers of the internet.