Is it worth it? Salaries for Social Media Marketers

As I reach the end of my E-Marketing course #sauder464, many of my classmates and I must be wondering if it is worth it? The median salary is around $43,400. Interestingly, the salary increases respective to the number of employees in the business; for those up to 100 employees, salary averages to $40,900 and for those above 1,000 averages to $58,400.

Bellow are some figures and competitive yearly salaries for the vast roles within digital marketing:

  • Internet Marketing Director         → $97,400
  • Digital Strategist                              → $63,800
  • Content Marketing Manager         → $63,600
  • Marketing Manager                         → $62,900
  • Public Relations Manager               → $61,100
  • Online Community Manager         → $47,800
  • Social Media Strategist                   → $46,800
  • Online Marketing Specialist           → $45,600
  • Digital Media Specialist                  → $44,000
  • Social Media Manager                     → $43,800

A career path in social media can certainly promise a nice and lucrative path. It is dutiful to note that entry-level positions start at around $30,000 with median salaries being around $50,000 and $70,000. As seen above, however, as a social media marketer further develops its skills and expertise, it can raise to close to a six figures salary. There certainly is great prospect for social media marketers as more the trend for corporate adoption just keeps growing and higher demand appears.

Nonetheless, there are also some drawbacks and misconceptions about social media. Given the every rising instant connectivity, the job no longer works within the confines of a 9-to-5, and more importantly, that it is not all random, but rather there strategy and analysis involved that drive each tweet, post and social media campaigns.

 

Sources:
10 Top Jobs by Salary for Social Media Pros
I want to be a social media manager, what will my salary be?

Further Readings:
Average Salary for Skill: Social Media Marketing
How Much Should You Pay a Social Media Manager?

Facebook’s Safety Check: a PR case on responding to social demand

As social media grows and new innovative features arise to help keep users on their platforms, many marketers will face both praises but also challengers and scrutiny for their decisions. One clever example is that of Facebook’s Safety Check. As the platform loses traction from its aging target demographic toward other platforms (Instagram and Snapchat), Facebook is looking to leverage supplementary features and turn them into a core of their product. By doing so, users will be drawn and maintained within the platform.

Praises from its safety check feature have been applauded as it helped notify loved one of an individual’s safety from natural disasters. Turning Facebook into a go to place for solace during the earthquake in Nepal, hurricane Patricia and other natural disasters. A challenge for Facebook, as safety check grows and becomes a social norm, is to be attentive and responsive as it takes on this new duty; which on  Friday November the 13th, it was scrutinized for turning the feature on for Paris and not for Beirut’s  bombing. Facebook handled the PR situation splendidly. Founder and CEO Zuckerberg issued a personal response and a corporate response was given explaining that safety check for Paris was their first-time test run, there was a need that was not being solved, and unlike natural disasters, turning on safety check for wars or epidemics could be ineffective as the harm is continuous compared to a natural disasters.

Further Readings:
Zuckerberg: Facebook will use safety check for ‘more human disasters’
Safety Check: How it works

Twitter: Tweeting Non-invasive Native Ads

As more and more consumers dived into social media as their main source of entertainment and media consumption, marketers dutifully followed. Nonetheless, as they explored how to effectively interact and communicate in the social media space, marketers realized that the traditional banners and pop up videos were no longer fit to do the task. As always, marketers need to step into the shoes of its consumers and understand what it is that they want to get out of it. There a need for an organic and natural element to the way the marketing message is delivered, which gave rise to Native Advertising.

According to Twitter,

Native ads follow the
form of the user experience and function as natural content. In contrast to banner
and interstitial ad units, native ads are part of the overall app experience.”

Twitter does a great work with incorporating native ads into its platform. With a simple “promoted” tag, the tweets, trending hashtags, and suggested channels are incorporated in the twitter feeds of its users. Moreover third party resources such as MoPub allow marketers to strategically coordinate the time and repetitive cycle of the promoted ads. This further functionalities help ensure that the user experience is not overcrowded with ads. Most importantly, it allows marketers to place content where users are actively playing attention to and providing content that is aimed to enhance the user experience versus diminish it.

Further Readings:
12 Examples of Native Ads (And Why They Work)
– Download link of The Native Advertising Playbook

HootSuite: Saling through Content Marketing

Long gone are the days that marketers are able to simply focus on features and basic needs of consumers. Sure those still work, but rarely do consumers give marketers the attention to those ads. Therefore, marketers now engage in…

Content Marketing, which according to the Content Marketing Institute,
“is a strategic marketing approach focused on creating and distributing valuable, relevant, and consistent content to attract and retain a clearly-defined audience – and, ultimately, to drive profitable customer action.”

Which many brands have hastily picked up already, but one in particular that I would like to put on the spotlight is HootSuite. In regards to content marketing, HootSuite does a great job in stirring the focus away from directly selling its social media management system, but rather seeks to provide the value that its target consumers are looking for – how to become better social media experts. Of course, HootSuite weaves its product and services into the articles and up-sells its product as an complimentary enabling tool to that tips and insights that the brand provides.

By following this type of content marketing strategy, HootSuite is able to attract readers and viewers that might not be currently at the stage of purchasing a social media management system, but then aims to retain them by providing the valuable and relevant content. When the time arises for this viewers and readers to choose a system, HootSuite aims to be at the top of the list and attain conversion.

Further Readings:
What is Content Marketing, Really?
How to Create A Content Marketing Strategy: A Walkthrough
5 Tech Companies That Get Content Marketing Right

Unilever: (Content) Crowdsourcing All Things Hair

Marketers are constantly looking to put out content that is engaging and creative. It is through the content that stands out from the crowd, the content that provides an extra value, and content that is unique that truly engages consumers. When brands start conversations that are past promoting its products and services, that is when not only consumers but any one is able to relate to the brand. Yes, beautiful videos and gorgeous ads can make the trick, but a marketer knows that there is so many hours in a day, and soon enough, designing and creating the content becomes unrealistic. Therefore, marketers often get creative and start looking for help elsewhere.

All Things HairUnilever, has done a great job generating content through crowdsourcing. It’s YouTube channel All Things Hair is an aggregation of hair care how-to videos that are created primarily by bloggers. As Unilever syndicates the bloggers content into a go-to channel, Unilever not only positions itself as a central part of the conversation but is also able to drive traffic from, to and between the bloggers and their channel. Most importantly, Unilever alleviates from the need to create all the videos and tutorials themselves, while also promoting advocates that most likely also use their products. Creating a sense of community and care with its consumers and the wider audience on YouTube.

Further Reads:
5 Ways Content Marketing Improves Your Content Marketing
5 Reason for Crowdsourcing Content

 

Bell: Reminder to Not Take Social Media Lightly

Through the rise of social media and online networks, customers have gained more channels to learn about the products and services that are available to them. No longer do customers solely rely on corporate marketing messages or confine on sales representative suggestions. Tech savvy customers have moved on to trusting others customers experiences with the product or service – they care about reviews.

Marketers, however have to be very careful on how to utilize these review platforms. They are based on trust and sense of community, and once broken or tampered with, unsought consequences could be arise.

Bell should provide a great example regarding how to utilize these review platforms – to stay away from them. An alleged attempt to raise the corporate apps’ review by “encouraging” employees to leave positive reviews. Although this practices can sometimes allegedly succeed, Bell reviews showed a contrasting message as employees left stellar reviews, but customers only displayed dissatisfaction with the apps. These led to a $1.25 million CAD fine.

    Besides learning how to use reviews, Bell also showed a great example as to how to deal with a PR crisis:

  • Address or acknowledge the occurrence of the mistake
  • Reinforce the corporate values and that the occurrence is not aligned with them
  • Provide plans has to how and what steps will be taken to ensure, it does not repeat

Source: Bell Canada Gets Though On Fakery As Bell Canada Gets Fined For Posting Fake Play Store Reviews

Facebook: Innovating Online Revenue Streams

As more consumers move to social networks to consume their media, marketers have followed suit and found ways to start advertising on those platforms. Unlike on traditional channels like newspaper and tv ads, customers could not easily get rid of these ads. On social networks and the internet overall, however, this can be done very easily through various free ad blocking software.This leads to two different options. Marketers could get discouraged and give up on the attempt to engage in conversation with customers, or they could take lead and innovate the playing ground.

Facebook has been working on a new way to advertise to customers in a way that customers want to be engaged with – through an app-like experience! These new format consist of a normal news feed ad that once clicked on, it leads to a personalized blank canvas for marketers to create compelling experiences to customers.

      This include:

    • Ads living within the Facebook app –> this leads to faster load time
    • Blank canvas format –> allows unique customization of content
    • Compatibility for multi-media: full-screen video, carousel photos, and interactive photos

It does seem to be currently missing an in-app e-commerce platform, but can provide a link to an e-commerce landing site, which would provide Facebook with a second tier CPC revenue stream!

Michael Kors, Carrefour Spain, Gatorade and Mr Porter seem to be the pioneers of the service. Experience this new app-like ads experience for the latter two brands bellow!

Further Readings:
Facebook To Outline New Ad Formats for Mobile in Cannes
Apple’s iAd Not Game-Changing, but Will Move Market
Microsoft Builds Its Own iAd for Windows 8 Apps

TELUS: How to change the playing field through social media

Canada’s telecommunication industry has been primary controlled by three large corporations. TELUS, Rogers and Bell make up what some call – the Big 3. Alongside this notion and inherent in monopolistic or oligopolistic markets, consumers tend to perceive that they are being overcharged and thus customer satisfaction lowers.

TELUS, however, has been hard at work in changing this stigma. Through a campaign called “Expect More” developed by The & Partnership, TELUS is emphasizing that customers should not be compliant with what the market is offering and should expect more from their telecommunication provides. The “Expect More” campaign that seeks to encourage better customer service is not a recent strategy to the company. TELUS’ culture centers heavily on providing the best customer experience, which has been an internal strategy coined “Customer First” that took place five years ago.

One of the key elements that make social media marketing successful is the ability to create true conversation with the online customer community. TELUS excelled at this during a Facebook exchange with a user called Colton. Colton left a comment claiming that all telecoms were the same. TELUS responded by asking Colton if they could prove him otherwise, and Colton responded, “Have a bear give a walrus a high five in a commercial”. Within 45mins, TELUS uploaded the following video commercial to YouTube. This is a great example of how to utilize social media to generate live conversation with customers and how the content can then be leverage to create high-visibility (viral) marketing campaigns from it.

https://www.youtube.com/watch?v=YWvpuslPenQ

Source: Telus Campaign Urges Canadians to Expect More from Telcos

Understanding Cost Per Thousand (CPM) Web Pricing

Another web pricing measurement besides the Cost-Per-Click (CPC) metric is that of Cost per Thousand (CPM). With the “M” representing the roman numeral for 1,000 (mille), this metric is measured in the basis of impressions. The definition that Facebook provides for…

Cost Per Thousand (CPM) is
“The average cost you’ve paid to have 1,000 impression on your ad.”

The CPM metric is most effective to measure campaigns that seek:
– to elevate brand awareness
– or delivery a specific message

Website publishers particularly favor CPM because marketers pay based on the CPM rate regardless of actual impact or click-through-rate such as making a purchase or installing an app. This certainly makes CPM seem less favorable compared to CPC. Nonetheless, CPM is still a crucial metric for marketers as it can provide key insights and is able to measure other aspects of a campaign’s impact.

For example, Levi was one of the first
brands that utilized Instagram as a social media marketing tool to raise brand awareness. After a nine-day period campaign, Levi reached 7.4 million consumers in the 18 to 34 age range. With 155,000 followers at the time, Levi was able to reach an audience that was 47 times bigger. Using CPM as its metrics, Levi would be able to benchmark the cost for its Instagram campaign versus campaigns that run on other platforms, a feature that CPC cannot directly compare.

To calculate the amount that Levi had to pay Instagram, divide 7.4 million by 1,000 and multiple by the CPM rate.

Further Reading:
– CPM vs CPC: Which Should You Use For Facebook Ads?

Understanding Cost Per Click (CPC) Web Pricing

After the rise of social networks and the deviation from traditional media channels increased, marketers needed to start making changes as to how they advertise and reach their customers. An in order to quantify the impact of these new tactics, metrics needed to be set up. One of these metrics is…

Cost Per Click (CPC) which
“bills by the number of times a visitor clicks on a [particular element] instead of by the number of impressions”Investopedia.com

CPC are most effective for campaigns that:
– work with a set budget allowance
– seek to track and maximize effectiveness

For example Google AdWords allows marketers to place ads with any budget range. Once the budget allowance is reached, the ad is removed from the google searches. Adwords only makes marketers pay for results. If there are no visits or clicks, no fee is charged. CPC ensures that the promotional budget is effectively utilized and spent by only charging for actual clicks, while also gaining some free impressions!

Facebook’s recent updates of its CPC measures on Juy the 8th highlights the benefits of track-ability. Facebook no longer mergers likes, comments, shares and others as part of its CPC measures. CPC payment will only count click on links that direct to another website, on call-to-action buttons to buy or install an app, and among others. This ensure the true impact of the campaigns click-through-rate are captured and eliminates false positive effects of mindless scroll-liking.

Further Reading:
– 5 Pay-Per-Click Mistakes That Can Cost You Money

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