We use Elluminate at Fanshawe College.
It is embedded in our Learning Management System, FanshaweOnline (FOL), a Desire2Learn product. We have several professors in our business school that use it as a synchronous and an asynchronous communication tool. They all seem to use the tool very differently but they have had tremendous success.
Most professors start by recording a lecture (asynchronous communication) and then give the student access to the recording. Many professors get frustrated that they can’t edit the recording. I am always telling them that Elumniate is a synchronous communication tool that just happens to record. There are much better tools out there for recording and editing video.
Elluminate is best used as a synchronous product that is running while you lecture to a live class. Sometimes one student in the classroom is assigned to be a moderator to keep their eye on any questions that pop up from remote students but not always. The lecture can be recorded and then is automatically archived in the FOL course.
Issues
The biggest issue with Elluminate is to learn the product. Elluminate has several free training videos on their site that help teachers get up to speed with the product. We run practice sessions and best practices meetings where profs show how they use the tool and talk about their successes and failures. It is a powerful product that can be used on many levels. The best way to get started is to use it, keep it simple and then build from there.
Professors need the courage to use the tool. A lot of professors fear failure in front of their class so a live session is very scary. I have moderated a couple of classes in the beginning to support the professor as they venture into this new delivery method. The business school has really taken to this product and is using it in a lot of classes. Unfortunately, them seem to be the only school that has. I am trying to push my schools to use it but am coming up against a lot of resistance.
Technical issues do arise and you need the patience and support to get through them. When lecturing to a live class, you really need a wireless mic. The mic gives you the freedom to move away from the computer to address your live audience.
Other uses
The school of Business uses the product to broadcast their school meetings. Most of the professors are part-time and physically make the meetings. They can attend when Elluminate is used.