I had the opportunity to work in a huge Telecom operator with a customer base of 30 million. Starting as a Projects Engineer and leading small projects such as mobile applications, I improved my communication and leadership skills. I worked with teams consisting of 6 stakeholders from different departments of the organization. With different set of goals for the project from each stakeholder, my job was to align all these goals together to have the best product or service to the customer, as well as execute and launch the project within the agreed on time period, which is usually a 3 month period.
After gaining experience and people skills needed for project management, I had the opportunity to work on the BlackBerry 10 project. This was a critical project to BlackBerry, our management and I. I needed to prove my self worthy of this opportunity and put to use all my previous experience with other projects. especially that this project is very diverse and integrated in different parts of the business such as the technical implementations and changes needed to the network, the value proposition offered to our customers and finally, logistics and handset distribution.
After assessment and several meetings with BlackBerry, I started distributing the tasks for the different teams to start development. Since this was a new project for BlackBerry as well, I faced some challenges during the project, some were due to changes in the technical architecture and others related to the final handset price. The biggest challenge of them all is having these changes while having a global launch date.
With dedication and hard work, I managed to provide an “outside the box” experience for our customers as expressed by the Regional Director of BlackBerry. Our value proposition and customer experience were much ahead and valued than the competition. Which then led to the highest handset sales for the Z10 for personal consumers between the other 2 operators.
The design and flexibility of the architecture that I developed allowed us to easily integrate and with minimal effort launch the Q10 and the Q5 handsets. Giving a consistent and reliable experience for our customers allowed for better word of mouth marketing and thus more sales.