The Benetton Group is a global fashion brand based in Treviso, Italy. The company’s core business is its clothing lines, the casual “United Colors of Benetton”; the more glamour oriented “Sisley” division and “Playlife” leisurewear. Upon further research on the company, I found several aspects that I found worthy of writing about. A large emphasis on innovation has always characterized the company’s communications, IT, research and integrated logistics.
Benetton has direct control of the logistics phase for both own manufactured and sourced products. It has invested in the organization and automation of logistic processes in order to completely integrate the entire production cycle, from client orders, to packing and delivery. They succeeded in managing the entire supply chain as a single entity. The state-of-the-art logistics operation at Castrette (Italy) has a fully automated innovative sorting system, capable of handling individual orders for around 6,000 Benetton shops worldwide. As well, The Automated Distribution Center is able to handle 120,000 incoming/outgoing boxes daily with a workforce of only 28. The finished product is sent directly to the Group’s retail outlets in 120 countries worldwide.
When it comes to marketing, the Benetton Group caused quite a stir with its provocative “United Colors” Campaign, featuring billboard sized ads such as the following:




Benetton’s latest IT’S MY TIME interactive multimedia communication campaign was an online casting session calling young people from all over the world who wanted to express their personal style and possibly be featured in the Fall/Winter 2010 product campaign. It was innovative because for the first time this campaign highlighted personal styles, which are not necessarily the latest trend, and the desire to be unique, using the new media and high-tech tools which are rapidly changing our world.
The huge success of the campaign turned It’s my time into a global fashion community. Instead of stopping the submissions at the end of the campaign, Benetton made It’s my time timeless. They want to keep discovering and featuring talented, unique individuals. All you have to do is create a profile that expresses your style and submit a picture. There are ways to interact with others, “like” their profiles or just share thoughts. It’s like facebook for the more fashion forward.